Senior Manager - IT Business Relationship Management - Real Estate

The Senior Manager, Business Relationship Management (BRM) – Real Estate acts as a strategic partner and liaison between the real estate business units and internal/external stakeholders. This role is responsible for driving value, fostering collaboration, and ensuring that business objectives are met through effective relationship management, strategic planning, and operational excellence.

Key Responsibilities

• Strategic Partnership & Value Delivery
• Serve as the primary point of contact between real estate business units and IT, finance, procurement, and other support functions.
• Collaborate with senior leaders to align real estate strategies with organizational goals and drive value creation.
• Break down silos between departments to optimize cross-functional effectiveness and jointly determine strategic direction

• Client & Stakeholder Management
• Build and maintain strong relationships with internal and external clients, vendors, and partners.
• Understand business needs, provide tailored solutions, and ensure high levels of satisfaction.
• Act as an advocate for the business unit, ensuring their requirements are understood and addressed by support teams.

• Project & Portfolio Oversight
• Oversee the delivery of real estate projects, ensuring alignment with business requirements, timelines, and budgets.
• Coordinate with project managers, technical teams, and vendors to resolve issues and drive project success.
• Monitor and report on project progress, risks, and outcomes.

• Market & Trend Analysis
• Conduct market research to identify trends, opportunities, and risks in the real estate sector.
• Provide strategic advice to business units based on market insights and data analysis.

• Process Improvement & Innovation
• Identify opportunities for process optimization, digital transformation, and innovation within real estate operations.
• Lead initiatives to implement best practices and new technologies that enhance business performance

• Governance & Compliance
• Ensure all activities comply with organizational policies, regulatory requirements, and industry standards.
• Develop and maintain documentation, contracts, and service level agreements as needed.

Requirements

Qualifications

• Bachelor’s degree in Information Technology, Business, Real Estate, or a related field.
• 8+ years of experience in business relationship management, account management, or a similar role within the real estate sector.
• Proven track record of successful client relationship management and project delivery.
• Strong understanding of real estate market dynamics, trends, and regulatory environment.
• Excellent communication, negotiation, and presentation skills.
• Ability to work collaboratively across functions and manage multiple stakeholders.
• Strong analytical, strategic planning, and problem-solving abilities.
• Knowledge of Yardi is a preference