Senior Manager, Day of Operations

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Every day will be different and you’ll thrive in the fast-paced environment that will see you embedded in our frontline, connecting with millions of people from across NSW.

In this role, you'll:

Work for Sydney Trains within the Suburban Services Division, Day of Operations Branch.

The Senior Manager Day of Operations is responsible for leading and delivering all aspects of live train crewing operations, including train crew resourcing, allocation and train crew liaison for the Sydney Trains network , across a 24/07 roster.

You will drive transformational change and develop and implement strategies, plans and projects for continuous improvement and risk mitigation for incident recovery, degraded mode and of frontline service delivery.

The role will be based at the Rail Operations Centre (ROC) in Alexandria and is an onsite permanent role. Shift pattern & hours: 8-hour rotating shifts across a 24/7 operation .Availability required across weekends and public holidays. Shift times include:

5:30am – 1:30pm
1:30pm – 9:30pm
9:30pm – 5:30am

Rotating roster with no fixed pattern - typically worked in blocks of 4 consecutive days 4-week rotating roster. Average of 18 working days per month.

For more information on this position and business unit, view the role description and information pack.

About you

You will possess:

• Senior leadership level industry experience.
• Experience in day-to-day operations management within a complex, live 24/7 operational environment, such as logistics and freight, transportation operations, rail operations, emergency services, airline operations, crew scheduling, utilities operations, network operations, or similar.
• Demonstrated experience in maintaining stability within a volatile environment, making decisions, and resolving performance and operational issues that impact the reliability and availability of operational services.
• Ability to work a 24/7 shift rotation roster.
• Category 4 medical check, or the ability to obtain one.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.