You will lead customer trust activities, including contract reviews, security questionnaires, requests for proposals, and customer and vendor security inquiries. You will establish operating practices, negotiate security-related contract terms, manage escalations, and improve templates, playbooks, policies, standards, metrics, reporting, awareness, automation, and AI-enabled workflows.
Responsibilities
- Lead the customer trust function for contract reviews, security questionnaires, requests for proposals, and customer and vendor security inquiries.
- Set direction, priorities, and operating practices to reduce friction in the sales cycle.
- Partner with Legal, Sales, Product, and Procurement to review and negotiate security-related terms in agreements.
- Manage escalations for complex security questionnaires, risk assessments, and contract issues.
- Develop security templates, playbooks, fallback positions, and training materials.
- Build and maintain security policies and mature security standards.
- Drive security metrics and reporting, including quarterly business reviews.
- Oversee the security awareness program and improve workflows with automation and AI tooling.
Requirements
- Extensive experience leading security governance or customer-facing security programs in a complex cross-functional environment.
- Knowledge of SOC 2, ISO 27001, FedRAMP, GDPR, and NIST.
- Ability to review and negotiate security and privacy contract terms.
- Understanding of cloud security, software as a service security models, and DevSecOps practices.
- Ability to translate technical security concepts into clear guidance.
- Experience improving security policies, standards, metrics, reporting, or awareness programs.
- Experience collaborating asynchronously through written communication.
- United States citizenship.
Benefits
- Health, financial, and well-being benefits.
- Flexible paid time off.
- Team Member Resource Groups.
- Equity compensation and Employee Stock Purchase Plan.
- Parental leave.