Senior Manager - Customer Strategy & Design - Banking GTM - ID

Work you will do

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

As part of Customer Strategy & Design (CS&D), you will work with team to help our clients with their Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design.

We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology.

You will:

• Lead strategy & insights projects by analyzingcategory, client, and customer, leveraging data and synthesizing for client recommendation
• Effectively visualize and verbalise recommendations
• Build strong relationships with client digital and marketing leaders to provide strategic advice on business futures
• Lead qualitative and quantitive and secondary research
• Responsible for developing and implementing segment marketing strategies and programs across country.
• Through tight alignment with the sales, business and product organizations, develop and lead on market expansion initiatives to unlock new revenue channels, provide valuable market and customer insights for business growth. Be a key advisor to CS&D on go-to-market strategies.
• With regional business and marketing directions in mind, the role will define our business plans to tap into the growth potential in the region with alignment to the go-to-market plan. Communicate plans across cross-functional teams, execute and monitor success. Provide counsel and insight to the team and see through the development of design strategies to implementation.
• Understand and identify key market opportunities. Lead content creation efforts. Deliver coordinated marketing programs to get results with good customer experience. Work with regional heads of Digital functional team, corporate marketing, country sales to plan a wide range of programs. Successfully driving the execution of those programs in the country.
• Help clients identify the right key performance indicators (KPIs), highlight areas of improvement, and influence strategy
• Lead junior team members by coaching them to both provide leverage on projects and grow their technical and communication skills
• Accountable for leading a cross functional team, integrating product strategy, product design, together with the business and technology teams
• Manage sales to fulfil vertical revenue with a focus on pipeline development, management, and closure to meet targets
• Develop cross-sector go-to-market strategy in close alignment with the CS&D Service Offering.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Managers across our Firm are expected to:

• Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
• Make effective use of resources to optimise value.
• Demonstrate the success and efficiency of Deloitte through leveraging its network and people.
• Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders.
• Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
• Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact.
• Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives.
• Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams.

Enough about us, let's talk about you

If you are someone with:

• Tertiary qualification in a relevant business, strategy or design discipline.
• Strong background in selling and delivering innovation, strategy and design projects, preferably with specific industry verticals.
• Ability to bring, build industry and partner network to build and drive business growth. Strong track record in building, managing / exceeding sales target
• Experience in creating boardroom strategies in an enterprise or consulting environment.
• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager). Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
• Experience in selling professional services
• Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences. ·
• Willing to push beyond the current capabilities and find the best solution for the business and our customers.
• Drive, tenacity, client focused and results oriented.
• Proven demonstration of sound business acumen, teamwork and leadership qualities.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad)

Due to volume of applications, we regret that only shortlisted candidates will be notified.

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