Senior Manager Customer Onboarding

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The Senior Manager Customer Onboarding is responsible for leading the end-to-end onboarding and contract lifecycle for National Accounts customers. This role partners with Sales and Operational teams to drive consistent execution across deal and RFP onboarding, customer setup, program deployment, and ongoing agreement management. This role is accountable for a structured, high-impact onboarding experience that accelerates adoption, reduces friction, strengthens early engagement, and supports long-term customer success and business growth.

What You Will Do

• Lead the end-to-end onboarding experience for National Accounts customers, ensuring a consistent, efficient, and successful transition into Lowe's Pro programs and services.
• Partner cross-functionally with Sales, Marketing, Credit, Account Services, ePro, and other operational teams to align activities, remove barriers, and ensure successful execution throughout onboarding and contract support processes.
• Manage the National Accounts contract lifecycle, including deal development, contracting, onboarding, and ongoing execution.
• Oversee onboarding projects and related customer implementations, ensuring timely delivery, adherence to timelines, and strong coordination across internal and external stakeholders.
• Expand team support beyond initial onboarding to include coordination across renewals, amendments, operational transitions, and ongoing execution needs.
• Establish and maintain strong relationships with customers and Sales to improve adoption, satisfaction, retention, and long-term customer success.
• Analyze customer data, onboarding trends, and operational challenges to identify opportunities for process improvement, stronger execution, and better customer outcomes.
• Ensure effective account setup, customer transition support, and coordination of required documentation, reference materials, escalation paths, and handoffs to ongoing account support teams.
• Gather customer and stakeholder feedback, monitor results, and continuously improve the onboarding and contract support model to reduce friction, accelerate speed to value, and support business growth.

Minimum Qualifications

• Bachelor’s degree Business, Sales, Operations, or a related field or equivalent years of experience in lieu of education requirement, if applicable
• 5 Years Experience in sales, account management, customer onboarding, customer success, contract operations, or related customer-facing business support functions.

Preferred Skills/Education

• Experience supporting customer implementations, operational transitions, or contract-related processes.
• Experience with eCommerce, third-party platforms, or complex account/customer setup processes.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.