Senior Manager - Collaboration Platforms
United Airlines · Houston, Texas ·
- Work mode
- Hybrid
- Seniority
- Senior
- Category
- Management
- Experience
- 3+ years
United Airlines · Houston, Texas ·
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
Responsible for defining, delivering, and operating the enterprise collaboration technology ecosystem across Microsoft 365 platforms including Teams, SharePoint, OneDrive, Outlook, and Office applications. The role drives strategy, governance, modernization, and adoption of collaboration services to improve productivity, security, and employee experience.This position drives a culture of innovation and continual improvement, advancing AI-enabled collaboration capabilities including Copilot, agentic automation, and intelligent workflows. The team operates as a core engineering function, building scalable, automation-first solutions through scripting (e.g., PowerShell), APIs, and emerging AI-driven approaches to eliminate manual processes and improve operational efficiency at enterprise scale.
Works cross-functionally with Security, Infrastructure, Legal, Finance, and business leaders to align collaboration capabilities with enterprise priorities while maintaining compliance, cost efficiency, and operational excellence.
- Strategy, Roadmap & Platform Ownership:
- Define and execute the enterprise collaboration roadmap across M365 platforms, including cloud migration, platform consolidation, retirement of legacy systems, and adoption of emerging technologies (e.g., Copilot, AI agents) aligned to business priorities and productivity outcomes
- Engineering, Integration & Automation:
- Lead a high-performing engineering team delivering scalable automation solutions through scripting (e.g., PowerShell), API integrations, and agentic automation
- Drive provisioning, reporting, audit workflows, and operational efficiency through automation-first design
- Service Delivery & Operational Excellence:
- Own end-to-end operational support for M365 services including reliability, incident management, service desk alignment, change control standards, and proactive monitoring using telemetry and usage trends
- Governance, Risk & Compliance:
- Establish and enforce governance frameworks across collaboration platforms including data protection, external sharing, lifecycle management, AI governance, and regulatory compliance in partnership with Security and Legal teams
- Adoption, Training & User Enablement:
- Lead enterprise adoption programs including Copilot rollout, user engagement strategies, training, and communication frameworks to drive effective usage while managing high-change platform updates
- Licensing, Cost Optimization & Vendor Management:
- Define and manage M365 licensing strategy (E3/E5/F3, Copilot), including cost optimization, entitlement governance, and partnership with Finance, Procurement, and Microsoft/vendor ecosystem
- Program Leadership & Team Management:
- Lead large-scale enterprise initiatives, develop engineering talent, and drive a culture of innovation, accountability, and continuous improvement while providing executive reporting and stakeholder alignment
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree
- Bachelors in Information Technology, Computer Science, Engineering, or related field
- 5+ years in enterprise IT, with 3+ years leadership experience in collaboration technologies
- Knowledge of Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange, Copilot), governance frameworks, identity and access management, enterprise security, and collaboration platform lifecycle management
- Experience with strategic planning, vendor management, licensing optimization, incident and change management, and hands-on automation development using scripting (e.g., PowerShell) and APIs
- Ability to lead engineering teams, translate business needs into scalable automation solutions, drive enterprise-wide innovation, and deliver continuous improvement at scale
- Up to 25% travel required to support enterprise initiatives, vendor engagement, and on-site business alignment
- Ability to work a hybrid schedule (2-3 days per week in office).
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Master's degree
- Masters in Business Administration or Technology Management
- Microsoft 365 certifications (e.g., Teams, Security, Enterprise Admin)
- Advanced M365, Azure, Security certifications; ITIL
- 8–10+ years in enterprise IT, with 3–5+ years leadership experience in collaboration technologies
- Experience leading large-scale M365 transformation programs
- Knowledge of AI/automation platforms, agentic frameworks, observability tools, and DEX solutions
- Advanced automation architecture, analytics, and workflow orchestration
- Ability to influence executive decision-making and lead enterprise transformation