Senior Manager /AGM– Human Resources -- Hospital

Job Title: Senior Manager /AGM– Human Resources

Reports To: Chief Operating Officer / Director – HR / CEO

Team Reporting: HR Executives, Payroll, Recruitment, HR Ops, Training, IR

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Role Purpose

To lead and manage the end-to-end Human Resource function for a 250-bed NABH-accredited hospital, ensuring statutory compliance, clinical workforce effectiveness, employee engagement, and a high-performance culture aligned with patient care excellence and healthcare quality standards.

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Key Responsibilities

1. HR Strategy & Workforce Planning

• Develop and implement HR strategies aligned with hospital growth, patient care goals, and NABH standards.

• Plan manpower budgeting, workforce optimization, and productivity benchmarks for clinical & non-clinical functions.

• Partner with department heads for staffing forecasts and succession planning.

2. Talent Acquisition & Onboarding

• Lead recruitment for doctors, nurses, paramedics, technicians, and support staff.

• Ensure timely hiring for critical care and specialty functions.

• Standardize structured onboarding, credential verification, and licensing checks.

• Maintain hospital manpower strength as per statutory and NABH norms.

3. Performance Management

• Design and drive performance appraisal systems (KPIs/KRAs) for clinical and administrative staff.

• Implement goal setting, periodic reviews, and development plans.

• Support leadership in performance improvement and corrective actions.

5. Employee Relations & Engagement

• Maintain harmonious employee relations across shifts and departments.

• Address grievances, disciplinary matters, and conflict resolution.

• Drive engagement initiatives, retention strategies, and culture-building programs.

• Conduct regular employee surveys and feedback mechanisms.

6. Compliance & Statutory Management

• Ensure compliance with all labor laws and healthcare regulations including:

• Shops & Establishment Act

• CLRA

• PF, ESI, Gratuity, Bonus

• POSH

• Biomedical & hospital-specific norms

• Maintain HR documentation required for NABH audits and quality assessments.

• Manage internal and external audits.

7. Payroll & Compensation

• Oversee payroll, attendance, leave management, and benefits administration.

• Structure compensation bench marking for medical and non-medical staff.

• Monitor overtime, shift allowances, and contractual staffing costs.

8. HR Operations & Systems

• Implement and manage HRIS/HRMS.

• Maintain accurate employee records, policies, and SOPs.

• Ensure seamless HR processes across lifecycle (hire to exit).

9. Policy & Governance

• Formulate and update HR policies aligned with hospital standards.

• Implement code of conduct, disciplinary frameworks, and ethical practices.

• Lead POSH committee and workplace safety initiatives.

10. Leadership & Stakeholder Management

• Act as strategic HR partner to management and clinical leadership.

• Lead and mentor HR team members.

• Coordinate with consultants, vendors, and staffing agencies.

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Key Deliverables / KPIs

• Manpower fulfillment within TAT

• Attrition and retention metrics

• Audit & NABH compliance score

• Employee engagement index

• Training coverage %

• Payroll accuracy & timeliness

• Reduction in grievance cases

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Qualification & Experience

• MBA / PGDM in HR or equivalent

• Min 8-10 years HR experience, with 5+ years in hospital/healthcare setup

• Experience managing 400+ workforce preferred

• Knowledge of healthcare accreditation (NABH/JCI) mandatory

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Key Competencies

• Healthcare HR expertise

• Labor law & compliance knowledge

• Strong stakeholder management

• Conflict resolution & negotiation

• Process orientation

• Leadership & team management

• Data-driven decision making

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Work Environment

• 24x7 hospital operations; requires availability for escalations and audits

• High interaction with clinical, nursing, and support teams