Provides senior-level support for enterprise mainframe environments at DXC Technology in Budapest: incident, problem, change and configuration management per ITIL, deep troubleshooting, documentation, and technical training. Requires hands-on expertise in mainframe areas such as z/OS, CICS, DB2, network, storage, or automation.
Collaboration and relationship building with team technology lead, account support team, and other support teams
Customer knowledge maintenance of business, environment, and support processes
Incident management following ITIL standards and proactive service issue addressing
Documentation maintenance and update ensuring compliance with internal standards
Participation in quality and productivity projects ensuring process compliance
Technical support and training including consultation, training, and leading workshops
Troubleshooting and problem management including deep-level troubleshooting, root cause analysis participation, and problem lifecycle management
Change and configuration management including change implementation and planning, advisory board participation, and configuration management database maintenance
Project management of technical projects related to responsible platform or technology
Expertise in any of Mainframe areas: z/OS System Programming, CICS, DB2, Network, Storage, Automation
Minimum of 5+ years hands-on Mainframe experience on a senior level
Degree or diploma in Computer Science, Computer Engineering, Electrical Engineering, or Management Information Systems
Preferably 10+ years experience within IT Operations and infrastructure services support
Excellent understanding of ITSM and ITIL processes