Senior Living Sales Counselor

Job Objective/ Summary

The responsibility of a Sales Counselor is to contribute to the success of the community by coordinating sales in an effort to achieve the highest possible occupancy. The Sales Counselor also serves as a resource to disseminate information to the public regarding the community.

Essential Functions

• Effectively communicate benefits of resident care and touring community grounds with prospective residents.
• Receive walk-in visitors, and conducting and completing sales calls to increase community occupancy and revenue.
• Respond to calls and inquiries from prospective residents, their families and their advisors; provide information, answer questions, overcome objections and close sales.
• Review levels of care needed and discuss options with prospective residents.
• Review sales material with prospective residents to include service fees, financial agreements and refund policies.
• Obtain all qualifying information from prospective resident or initial visit, recording information on initial inquiry form.
• Adhere to The Estates at Carpenters’ policies and procedures, including those covering privacy and security in compliance with HIPAA regulations, and codes of conduct. Maintain confidentiality and respects resident’s privacy at all times in accordance with HIPAA regulations.

Other Duties & Responsibilities

• Demonstrates the values of The Estates at Carpenters: integrity, stewardship, compassion, community, excellence, dignity, and service.
• Attends and participates in orientation, training and educational activities as required.
• Business formal dress is required, while following appropriate dress and uniform policies and guidelines.
• Must be able to maintain consistent attendance as per job requirements and policies.
• Other duties as assigned.