About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
Role Overview:
Itero Group is seeking a Senior Linux & Network Engineer with strong hands-on troubleshooting skills across enterprise Linux systems, IP networks, and highly available production infrastructure.
Key Responsibility Areas
- Act as a first technical point of response and primary customer technical contact during production incidents, owning the investigation from initial detection through service restoration and follow-up.
- Perform hands-on troubleshooting across the complete service environment, including Linux systems, IP networks, firewalls, Pacemaker/Corosync clusters, Galera database clusters, virtualization, applications, and customer connectivity.
- Diagnose complex Linux and network problems using command-line tools, logs, monitoring data, routing information, and packet captures using tools such as tcpdump and Wireshark.
- Troubleshoot routing, switching, firewall, VPN, TCP/UDP, performance, and connectivity problems, including packet loss, latency, asymmetric routing, and other service-impacting network conditions.
- Troubleshoot highly available Linux and database environments, including Pacemaker/Corosync and Galera, with issues involving quorum, failover, cluster communication, replication, synchronization, and recovery.
- Coordinate internal engineering teams, customers, network/data-center providers, and other third parties when additional assistance is required while maintaining technical ownership of the incident.
- Design, deploy, maintain, patch, harden, monitor, and improve Linux, network, clustering, and cloud infrastructure.
- Perform root-cause analysis, execute controlled production changes, maintain technical documentation, and develop Bash/Python automation to improve operations and troubleshooting.
Required Experience and Skills
This position requires an experienced engineer who can contribute independently in a production environment from the beginning of employment. Candidates must already possess strong hands-on Linux, networking, and troubleshooting experience. Candidates will be introduced to Etherstack-specific applications, architecture, and operational procedures; however, this role is not intended to provide foundational training in Linux systems administration, networking, high availability, or production incident response.
- Linux: Strong hands-on experience administering and troubleshooting production Linux environments, preferably Red Hat Enterprise Linux (RHEL). Candidates should be comfortable diagnosing services, processes, CPU/memory, storage and filesystems, networking, security, performance, and application-connectivity issues from the command line.
- Networking: Strong knowledge of TCP/IP, routing, and switching, with hands-on experience troubleshooting VLANs, routing protocols such as OSPF and BGP, firewalls, NAT, VPNs, TCP/UDP connectivity, packet loss, latency, and routing problems. Experience with Juniper and/or Cisco infrastructure is preferred.
- High Availability: Hands-on experience supporting and troubleshooting highly available or clustered production systems, including concepts such as quorum, failover, node communication, fencing, replication, synchronization, and recovery. Experience with Pacemaker/Corosync and Galera Cluster is strongly preferred.
- Troubleshooting: Demonstrated ability to investigate complex problems across multiple technology layers using Linux diagnostic tools, logs, monitoring systems, routing information, and packet captures with tcpdump and/or Wireshark. Candidates should be able to methodically isolate whether a problem originates in the operating system, network, database, cluster, application, or an external dependency.
- Production Operations: Experience supporting highly available, business-critical or mission-critical production environments, including incident response, change management, root-cause analysis, and direct technical communication with customers during service-impacting incidents.
- Automation: Working knowledge of Bash and/or Python for Linux administration, troubleshooting, and operational automation.
Candidates typically have 5+ years of hands-on experience supporting production Linux systems and IP networks, including responsibility for troubleshooting service-impacting incidents.
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
- Retirement Savings: 401(k) plan with company match and auto-enrollment.
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
- Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
- Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.