Salary: £37,000 - 42,000 per year
Requirements: - Strong hands-on 2nd-line support, with exposure to 3rd-line and infrastructure issues
- Experience with Microsoft 365, Active Directory, and Entra ID
- Good networking knowledge including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
- Windows desktop experience and ideally Windows Server experience
- Intune, MDM, or other endpoint management experience
- A strong practical understanding of cyber security
- Experience with MFA, Conditional Access, endpoint protection, patching, vulnerability management, backups, and access control
- The ability to recognise potential security issues and take appropriate action
- Confidence to troubleshoot technical problems independently
- Strong communication skills and the ability to explain security and IT issues to non-technical colleagues
- Microsoft, CompTIA, Cisco, ITIL, or cyber security qualifications would be advantageous, but practical experience and technical ability are more important
Responsibilities: - Provide hands-on 1st, 2nd, and where required 3rd-line IT support
- Take day-to-day ownership of IT issues across the business
- Support and administer Microsoft 365, Active Directory, and Entra ID
- Manage users, permissions, MFA, and access controls
- Support Intune/MDM, endpoint management, and device security
- Maintain desktops, laptops, mobile devices, printers, and associated hardware
- Troubleshoot LAN/WAN, Wi-Fi, switches, routers, VPNs, DNS, and DHCP
- Support Windows Server and wider IT infrastructure
- Manage security updates, patching, antivirus, and endpoint protection
- Help identify and respond to cyber security risks, vulnerabilities, and incidents
- Support backup, recovery, and disaster recovery processes
- Monitor systems and maintain appropriate security controls
- Support starters and leavers and ensure access is appropriately provisioned and removed
- Maintain IT assets, licences, documentation, and security procedures
- Work with third-party technology and security providers where necessary
- Support IT upgrades, migrations, and infrastructure/security projects
- Help promote cyber security awareness and good practice across the organisation
Technologies: - Active Directory
- Cisco
- Hardware
- Support
- ITIL
- LAN
- Microsoft 365
- Mobile
- Security
- TCP/IP
- VPN
- Windows
- Office 365
More:
We are a successful and growing organisation based in Frodsham, Cheshire, offering a permanent, full-time, site-based Senior IT Technician / IT Support & Infrastructure Engineer role with a salary of £37,000 to £42,000 depending on experience. This is a broad, hands-on position combining IT support, infrastructure, networking, and cyber security, giving you genuine involvement across the IT environment and the opportunity to take ownership and make a real impact.
last updated 39 week of 2026