Senior IT Supporter, Blue Yonder/JDA WMS solutions - Dispatcher (M/F/D)

Job Req Number: 112221
Time Type: Full Time

PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS

The DSV group, headquartered in Denmark, is one of the biggest transports and logistics companies in the world, with more than 150,000 dedicated employees, operating in more than 90 countries.

You will join a global and determined group driven forward by the desire to grow and will be part of a dynamic group, which is characterized by high level professionalization and constant improvement.

Who do we look for?

We are looking for a candidate for the Contract Logistics IT Support team which supports the warehouse management system portfolio consisting of internal and external products.

Blue Yonder/JDA WMS solutions - Dispatcher

Other future add-ons that are externally purchased. Being knowledgeable in organization and coordination of respective responsible colleagues for all WMS related infrastructural aspects (Citrix, DBMS, Hardware, Network etc.) to manage efficiently any issue reported in this area.

Obtain excellent product knowledge from the software providers and maximize the in-house know-how to leverage the IT value chain. The role is to maintain a positive and constructive relationship with the internal and external customers to achieve common aims and objectives.

Support the global organization with excellent product knowledge, implementation experience, and IT insight. Particularly, it requires a strong focus on the 3 regional business solution teams and the corporate service and consulting function.

Roles & Responsibilities:

• The key role is to support all aspects around the WMS application infrastructure. As per request the position supports the corporate warehouse applications, which are:

- Blue Yonder/JDA Dispatcher

- Further related software packages as EMS, Parcel system

- Oracle database

- Citrix environment

• Coordination and management of all system administrative relevant IT aspects within support area for warehouse applications
• Consulting with the requesting parties in all questions and technical aspects of warehouse application infrastructure and respective process definition
• Daily professional support of implemented warehouse management systems in all technical aspects in DSV Blue Yonder/JDA, third party software providers) and ticketing systems
• In this role he/she will be working in an environment with multiple partners, the IT infrastructure teams, the logistics teams, the regional IT warehouse project teams, etc.
• Structural, organizational, and technical tasks supporting an efficient and high-quality run of WMS are assigned to this position as key tasks
• Any ad hoc tasks as defined by management

Required Experience:

• Bachelor’s degree or above in IT, business administration, logistics or a similar discipline
• Minimum 5 years of work experience, ideally in an international environment with strong focus on Blue Yonder/JDA Dispatcher warehousing system management
• Minimum of 5 years of experience with JDA Dispatcher in at least 4 domains:

- WMS infrastructure support

- WMS configuration

- Integrator

- Very good knowledge in SQL

• Excellent business English (corporate language)

Behaviour Skill:

• Ability to:

- easily communicate on and switch between levels of abstraction depending on the target group and or product stage

- proactively establish and maintain effective working relationships

- be a strong team player, as well as the ability to effectively influence technical teams

- act accordingly under strong pressure, along with the ability to effectively manage crisis situations

- evaluate information, identify key issues, and formulate conclusions based on sound, practical judgment, experience, and common sense

- deliver to and successfully manage stakeholder expectations while working in a fast-paced environment with tight deadlines

• Service minded and customer driven
• Effective communication skill (English)
• Excellent organizational, interpersonal, time management and communication skills)

What we offer:

• Permanent contract
• Private medical care
• English courses - financial or co-financed by company
• Food allowance
• Work schedule 35h/week
• Hybrid work
• Comprehensive onboarding program
• Buddy
• Good access to public transports

DSV – Global Transport and Logistics

Trabalhar na DSV significa trabalhar numa liga diferente.
Como líder global em transporte e logística, estamos numa extraordinária viagem de crescimento. Vamos crescer juntos enquanto continuamos a inovar, digitalizar e desenvolver as nossas conquistas.

Com cerca de 150.000 colegas em mais de 90 países, trabalhamos todos os dias para oferecer serviços sólidos e satisfazer as necessidades dos nossos clientes, ajudando-os a atingir os seus objetivos. Sabemos que a melhor forma de o conseguir é trazendo novos talentos, novas perspetivas e indivíduos ambiciosos como você.

Na DSV, o desempenho está no nosso ADN. Não trabalhamos apenas – o nosso objetivo é moldar o futuro da logística. Esta ambição alimenta um ambiente dinâmico construído com base na colaboração mundial em equipa, responsabilidade e ação. Valorizamos a inclusão, acolhemos diferentes culturas e respeitamos a dignidade e os direitos de cada indivíduo. Se quer causar impacto, ter a confiança dos clientes e desenvolver a sua carreira numa empresa com visão de futuro, este é o lugar para estar.

Comece aqui. Vá a qualquer lugar

Visite e siga-nos no LinkedIn e no Facebook