Senior IT Support Executive

Job Summary

A leading MultinationalCorporation (MNC) headquartered in Taiwan is establishing a new factory inSingapore. We are seeking an experienced IT Support Executive who will be responsiblefor providing day-to-day technical support for the company’s office and factoryoperations. This includes maintaining IT infrastructure, supporting hardwareand software, troubleshooting system and network issues, and ensuring smoothoperation of business and production-related IT systems.

Key Responsibilities

IT Support & Helpdesk

• Provide first-level technical support to office and factory users.
• Troubleshoot hardware, software, network, printer, and email issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and scanners.
• Support Microsoft Office, ERP systems, accounting software, and other business applications.
• Set up user accounts, passwords, and access permissions.
• Maintain IT inventory, software licenses, and asset records.
• Perform regular system updates, antivirus checks, and data backups.
• Coordinate with external IT vendors and service providers when necessary.
• Manage, prioritize, track, and close IT service tickets according to SLA requirements through IT Ticket Management
• Support meeting-room AV equipment, video conferencing, displays, projectors, and presentation systems where applicable.
• Identify recurring IT issues and propose improvements to support processes, services, and user experience.

Network & Infrastructure

• Monitor and maintain LAN/Wi-Fi network connectivity for office and factory.
• Support internet, VPN, firewall, switches, and server operations.
• Ensure stable connectivity for factory production systems and devices.
• Assist in troubleshooting network downtime and system failures.

Factory / Production Support

• Provide IT support for factory operations, including production PCs, barcode scanners, label printers, CCTV, and attendance systems.
• Assist in supporting manufacturing or warehouse systems where applicable.
• Coordinate with production teams to minimize operational disruptions caused by IT issues.

Cybersecurity & Compliance

• Ensure compliance with company IT policies and security procedures.
• Monitor and report potential cybersecurity threats or suspicious activities.
• Support implementation of backup and disaster recovery procedures.
• Ensure confidentiality and security of company data and systems.

Documentation & Reporting

• Maintain proper documentation of IT procedures, configurations, and troubleshooting records.
• Prepare periodic reports on IT issues, maintenance activities, and asset status.
• Recommend improvements to enhance IT efficiency and reliability.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 1–3 years of relevant IT support experience preferred.
• Basic knowledge of Windows operating systems, networking, Microsoft 365, and hardware troubleshooting.
• Experience supporting factory/manufacturing environments will be an advantage.
• Good problem-solving and communication skills.
• Able to work independently and respond promptly to IT issues.

Preferred Skills

• Basic knowledge of ERP systems and manufacturing software.
• Basic knowledge of Palo Alto firewalls, Proxmox virtualization platform, NAS system, HPE Storage and network equipment would be advantage.
• Basic understanding of cybersecurity practices, Azure Entra ID and Windows Server.
• Experience with CCTV, biometric attendance systems, or barcode systems is an added advantage.