Senior IT Support Engineer

· Work with the company’s helpdesk on assigned problem/tickets.

· Collaborate with network administrators to ensure efficient operation of the company’s desktop computing environment.

· Install and support Desktops, Laptops, and other desktop applications.

· Provide support in accessing and utilizing peripheral devices, including printers, copiers, and scanners.

· Provide active support to the users on Microsoft office suite.

· Support Active Directory and ensure it maintained with up-to-date user profile.

· Add and Remove users, provide, and remove permissions in the Shared Drive.

· Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.

· Loads specified software packages such as Operating Systems, Drivers, Microsoft Applications, and all other software that the employee needs for job.

· Recover lost data of users using recovery tools.

· Responds to Employee inquiries concerning systems operation and diagnoses system hardware, software, and operator problems either on-site or remote.

· Telephone system Infrastructure with the integration with third party

Information Security responsibilities: -

· Comply with Nationwide Information Security Policies

· Be aware of and fulfill their information security responsibilities.

· Ensure whoever handles sensitive company information have taken the Security Awareness Training

· Know how to report a security incident to IT ServiceDesk.

· Not Disable his/her OS firewall and/or Antivirus