Job Req Number: 124082
Time Type: Full Time
Senior IT Specialist - Regional IT Services, Business and Infrastructure Services
DSV – Global transport and logistics
It takes a special kind of drive to keep the world moving and due to growth, at DSV we are looking for an experienced Senior IT Specialist - Regional IT Services, Business and Infrastructure Services to join and strengthen our local IT team.
The Senior IT Specialist is responsible for implementing, maintaining and supporting the organization's IT infrastructure, systems, applications and services. This role provides advanced technical expertise, leads complex IT projects, resolves escalated issues, and ensures the security, availability, and performance of IT environments. The position collaborates closely with business stakeholders, vendors, and IT teams to deliver reliable and scalable technology solutions.
Location: Sofia (Airport area), Bulgaria
KEY TASKS AND RESPONSIBILITIES:
- Maintaining and optimizing IT infrastructure for servers, networks, storage systems, cloud platforms, applications.
- Monitoring and ensuring the availability, performance, and reliability of IT services and business-critical systems.
- Implementing, maintaining, and regularly testing backup, disaster recovery, and business continuity solutions.
- Providing Level 2 and Level 3 support for complex incidents, service requests, and technical escalations.
- Analyzing recurring issues, identifying root causes and implementing sustainable corrective actions.
- Supporting endpoint devices, operating systems, collaboration platforms, and business applications.
- Creating and maintaining technical documentation, operational procedures and knowledge based articles.
- Managing identity and access management, security monitoring, vulnerability remediation, endpoint protection.
- Coordinating and collaborating with business stakeholders, vendors, service providers, and cross-functional IT teams.
- Managing and supporting Microsoft Teams, SharePoint Online, Exchange Online, and related collaboration services.
- Participating in on-call support and major incident management activities, as required.
EDUCATION BACKGROUND & EXPERIENCE:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 5-8 years of experience in IT infrastructure, systems administration, application or technical support roles.
- Fluent written and spoken English.
- Strong knowledge and hands-on experience in:
- Windows Server;
- Networking technologies, including TCP/IP, DNS, DHCP, VPNs, Firewalls, and WAN environments;
- Microsoft 365, Active Directory, and Entra ID;
- Cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP).
- Experience supporting transportation and logistics applications is considered a strong advantage.
SKILLS & COMPETENCES REQUIRED:
- Excellent analytical, troubleshooting and problem-solving skills.
- Strong communication and stakeholder management skills.
- Experience working with ITIL-based service management processes is an advantage.
- Relevant certifications such as Microsoft, Azure, AWS, Cisco, ITIL, or Security certifications are considered a plus.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
WHY YOU SHOULD JOIN US:
- The privilege and chance to work in a multinational company leader in transport and logistics sector;
- Competitive remuneration package;
- Additional health insurance;
- Birthday additional day off;
- Food vouchers;
- Free Multisport card;
- Referral program bonuses;
- Free parking and many other social benefits.
If you have internal drive and enjoy ownership, we’ll give you the support you need to explore your potential and forward your career in our growing business.
Only shortlisted candidates will be contacted.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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