Senior IT Project Manager - Taronga Zoo

Company description:

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

Job description:

• Located at Sydney's Iconic Taronga Zoo
• Temporary position
• TCSA Salaried Employees Award, Clerk Grade 9/10, annual package $151,138 - $166,549 (includes base salary $133,348 - $146,945 + plus superannuation & leave loading)

Taronga Zoo Sydney is looking for an experienced and motivated Senior IT Project Manager to join our Corporate Services team!

A key leader in the end-to end delivery of Taronga's Ticketing and Unified Commerce Platform, one of the organisation's largest and most strategically significant digital initiatives. This role is responsible for overseeing all phases of delivery—from initiation and planning through to implementation and transition to operations. Ensure the programme is delivered efficiently, within agreed scope, timeframes and budget, while achieving defined benefits and outcomes aligned to Taronga's strategic and guest experience objectives.

Key Accountabilities…

• Deliver a Ticketing Transformation - Attractions Visitor Commerce Platform that supports Taronga's strategic objectives, enhances guest experience, integrates seamlessly with enterprise systems, and provides a scalable foundation for future growth.
• Maintain an integrated program that delivers agreed scope, benefits, quality, time and budget outcomes, while proactively managing risks, dependencies and constraints.
• Align business, technology and operational requirements into a single enterprise solution that meets the needs of stakeholders across the organisation.
• Successfully complete procurement, vendor selection and contracting activities, ensuring the chosen solution and partners deliver long-term value, capability and strategic fit.
• Works in collaboration with the ‘Business User Champion' to coordinate internal teams and external partners to enable cohesive delivery of a complex, multi-stream transformation program.
• Establish effective governance, assurance and compliance practices that support informed decision-making, transparency and adherence to organisational and regulatory requirements.
• Provide executives and sponsors with clear visibility of program performance, risks, decisions and benefits realisation, enabling timely and informed decisions.
• Achieve a successful transition to business-as-usual operations through effective change management, operational readiness, adoption and capability uplift, ensuring sustainable benefits realisation.
• Balancing strategic program leadership with hands-on delivery responsibilities, including the production of key project artefacts, requirements documentation, testing coordination, defect triage and readiness activities across multiple workstreams.

About You…

We are looking for candidates that have:

Key knowledge and experience

• Proven experience in leading transformational IT projects in a complex organisational environment.
• Strong knowledge of project management methodologies (e.g. PRINCE2, PMBOK, Agile) and governance frameworks.
• Skilled in designing solutions based on business analysis and enterprise architecture principles
• Demonstrated experience leading organisational change and adoption activities using recognised methodologies (e.g. PROSCI ADKAR) to achieve sustainable business outcomes and benefits realisation.
• Demonstrated ability to align project delivery with strategic objectives and manage competing priorities.
• Demonstrated business partnering, and stakeholder management skills, including the ability to influence business and technology outcomes.
• Strong attention to detail with a process-driven, continuous improvement mindset.

Essential requirements

• Hold a current NSW Driver's License or ability to have existing license formally recognised, including manual and maintain at your own expense.

Benefits…

Our employees enjoy generous employment conditions including some of the following:

• Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We're a social team - there's always lots going on around the zoo that we get involved with!
• + more!

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

1. Please outline your experience delivering digital systems for both customer and internal business users.

1. We've all been forced to change direction or priorities because of unforeseen events. Please provide an example of a project that you successfully delivered despite significant obstacles.

1. Describe a project where you identified a gap or issue that was outside your formal project management responsibilities and personally stepped in to resolve it. What actions did you take and what was the outcome?

Applications Close: 11:59pm Thursday 15 October 2026

Please note, some interviews will be held during the advertising period