AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior IT Infrastructure Engineer to design, operate, and improve the systems and infrastructure behind corporate IT services and business applications.
MUST HAVES
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- 4+ years of progressive experience designing, implementing, and supporting enterprise IT infrastructure.
- Strong experience with Windows and Linux server administration, virtualization, storage, backup, monitoring, and troubleshooting.
- Experience supporting cloud infrastructure and understanding dependencies across compute, storage, networking, identity, and security services.
- Experience with Active Directory or comparable identity platforms, enterprise authentication, privileged access, and service-account management.
- Experience with infrastructure lifecycle management, patching, vulnerability remediation, change control, incident management, and technical documentation.
- Demonstrated ability to troubleshoot complex infrastructure issues across multiple technology layers and teams.
- Experience building or maintaining automation and repeatable operational processes.
- Ability to create clear implementation plans, assess risk, define rollback procedures, and execute changes in a controlled manner.
- Strong written and verbal communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.
- Ability to prioritize competing work, take ownership of outcomes, and operate effectively in a regulated or security-conscious environment.
- Upper-intermediate English level.
NICE TO HAVES
- Experience with VMware, Nutanix, or comparable virtualization and hyperconverged infrastructure platforms.
- Experience with AWS infrastructure services, cloud security, cloud cost awareness, and infrastructure-as-code practices.
- Experience with Microsoft 365, endpoint or systems-management platforms, configuration management, and enterprise monitoring tools.
- Experience with enterprise backup and recovery platforms, immutable backups, recovery testing, and off-site or cloud-based protection.
- Experience with PowerShell, Python, Bash, Ansible, Terraform, or comparable automation tools.
- Experience in healthcare, medical device, life sciences, or another regulated industry.
- Familiarity with ITIL practices, security frameworks, audit evidence, and formal change-management processes.
- Relevant certifications such as Microsoft, AWS, VMware, Nutanix, ITIL, or comparable credentials.
WHAT YOU WILL DO
- Design, implement, maintain, and troubleshoot enterprise infrastructure across on-premises environments, data centers, cloud platforms, and business locations.
- Administer and support Windows and Linux servers, virtualization platforms, storage, backup systems, file services, and core infrastructure services.
- Support AWS, Azure, or comparable cloud infrastructure, including compute, storage, networking dependencies, access controls, monitoring, and operational readiness.
- Support identity and access services, including Active Directory, cloud identity, authentication, authorization, group and service-account management, and integrations with enterprise applications.
- Plan and execute infrastructure upgrades, migrations, patching, lifecycle replacements, capacity expansions, and decommissioning activities.
- Monitor infrastructure health, availability, performance, capacity, backup status, and security signals; investigate trends and address risks proactively.
- Respond to infrastructure incidents and escalations, lead root-cause analysis, and implement corrective and preventive actions.
- Develop and maintain automation using PowerShell, Python, Bash, Terraform, Ansible, or comparable tools to improve reliability and reduce manual work.
- Maintain accurate architecture diagrams, asset inventories, configuration standards, dependency maps, runbooks, recovery procedures, and knowledge-transfer materials.
- Build and maintain reliable backup coverage through cross-training, paired operations, structured handoffs, and current documentation for systems owned across the team.
- Support disaster recovery and business continuity planning, including recovery testing, backup validation, restoration procedures, and recovery-time objectives.
- Partner with security, network, cloud, application, service desk, compliance, and vendor teams on technical issues and delivery initiatives.
- Apply disciplined change, incident, problem, and request-management practices, including risk assessment, testing, approvals, communications, and rollback planning.
- Support audit, security, vulnerability-management, access-review, and compliance activities for infrastructure services.
- Participate in an on-call or after-hours support rotation as required.
PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.