Senior IT Engineer at Ro – United States (Remote) | Jobyssey

Join Tech @ Ro to build the future of healthcare, from the ground up!

At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients.

We’re building a new system. One where the patient is in control. One designed from scratch for the digital age.

At Ro, technology isn’t just a function… It's core to how we deliver care. We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.

…and we’re just getting started.

As part of Tech @ Ro, you’ll work on systems that operate at scale, with an opportunity to:

Solve complex, high-concurrency problems across a full-stack platform
Build and ship quickly with tight feedback loops and real-world impact
Own systems end-to-end, from architecture to production performance
Work alongside experienced operators, technical leaders, and clinicians
Help define how modern healthcare should be delivered

We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it.

If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us.

The Role:

We are looking for a Senior IT Engineer who will play a key role ensuring a frictionless, secure experience for our team members as we collectively work to bring an amazing healthcare experience to our patients. This role reports directly to the Senior IT Engineering Manager and works closely with other internal technology teams.

This is a non-managerial, hands-on individual contributor role where you'll build, operate, and maintain Ro's internal systems and endpoints. You'll work closely with the team to manage and mature a multi-platform environment - macOS, Windows, ChromeOS and VDI - creating code, automations and integrations to keep it running securely at scale. We run a modern agentic tooling stack internally (Claude Code, MCP-based integrations) and build automation to give back cycles. Our environment is cloud-native by design, with no legacy directory services or on-prem dependencies to maintain - giving us the freedom to build and manage infrastructure the right way, rather than the way it's always been done.

What You'll Do:

Manage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software and a great user experience
Administer enterprise browser policy, extension management, and secure defaults across the fleet
Build and maintain no-code/low-code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks
Utilize infrastructure-as-code (IaC) to standardize provisioning and configuration management across platforms and infrastructure
Contribute to the development and deployment of Ro's Zero Trust strategy across device and user identity
Own and operate Ro's cloud-hosted VDI environment, including the underlying server infrastructure that supports it
Contribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and Santa
Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assets
Use AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automation
Fully own project implementation plans and schedules
Provide support to issues escalated to the IT Engineering team
Participate in on-call rotation approximately every 6 weeks

What You'll Bring:

5+ years of IT Engineering experience, successfully designing, implementing and maintaining systems that scale
Excellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms
Fluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows
Experience packaging and deploying software idempotently for seamless deployments
Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand-writing every line
Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform
Security instincts for granting tools and agents access to systems: least-privilege scoping, secure defaults, and a healthy skepticism about what you automate
Ability to move quickly, learn new technologies, and adopt new tooling as it emerges
Passion for building and maintaining a superior IT hygiene posture and user experience
Strong team player - we cross-train and level up together
Excellent troubleshooting skills

We’ve Got You Covered:

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth stipends
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

The target base salary for this position ranges from $128,400 to $165,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].

See our California Privacy Policy here.

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