Senior IT Business Analyst

Who We Are

Build. Scale. Sustain.

We are a global technology consultancy with a trademarked, AI-first engineering approach for accelerating the delivery of digital products, and revolutionizing platform modernization. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally: 5 continents, 10 countries, +500 experts from +50 nationalities across the Americas, Europe and APAC

• We are robust and resilient: 100% independent and 0 debt

• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence

• We are positive, courageous, caring, doers and committed to excellence

About Gen-e2™

While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Leveraging our 16 years expertise in digital transformation, our approach is a game-changer in productivity and quality, with a strong collaboration between IA generative and our best Talents:

• We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design powered by GitHub Copilot.

• The quality consistently exceeds the output of our best traditional engineering teams.

• A product repository houses all product artefacts, giving AI full project context for higher-quality generation.

• A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability.

With Gen-e2™, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.

Key Responsibilities

• Lead requirement discovery workshops, design sprints, and stakeholder discussions to elicit and shape business and technical requirements from vague and ambiguous problem spaces for digital products and technology initiatives.

• Gather, analyse, and document business, functional, and non-functional requirements through close collaboration with business users, product owners, SMEs, designers, technical leads, and other stakeholders.

• Analyse and re-engineer business processes by mapping current and future-state workflows, identifying improvement opportunities, and translating business needs into scalable technology solutions.

• Create and maintain user stories, acceptance criteria, product backlogs, and functional specifications.

• Manage requirements delivery across the project lifecycle, including planning, estimation, prioritisation, risk management, and status reporting to ensure successful project outcomes.

• Partner with Product Owners and Delivery Leads to prioritise features and backlog items based on business value and delivery objectives.

• Work closely with Developers, QA Engineers, DevOps Engineers, and Designers throughout the software development lifecycle to ensure successful implementation.

• Leverage AI-powered tools to improve business analysis workflows, including requirement gathering, user story creation, backlog management, process documentation, and workflow automation.

• Validate AI-generated artefacts and recommendations to ensure accuracy, completeness, compliance, and alignment with business objectives.

• Create process maps, workflows, mock-ups, or prototypes where appropriate to facilitate stakeholder alignment and solution design.

• Participate actively in collaborative delivery practices, including mob programming or other cross-functional team sessions, to support effective solution development.

• Build and maintain strong relationships with clients and stakeholders through proactive communication and effective expectation management.

Who You Are

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.

• At least 6 years of experience as an IT Business Analyst, with proven experience delivering software or digital product initiatives.

• Strong experience in requirements elicitation, business process analysis, process re-engineering, and workflow design.

• Think and work systemically, connecting business, technical, and organisational dimensions to ensure analysis drives meaningful outcomes

• Hands-on experience writing user stories, defining acceptance criteria, and managing product backlogs in Agile environments.

• Demonstrated experience managing requirements delivery, project timelines, and stakeholder expectations across multiple initiatives.

• Confident in engaging and influencing at senior levels and able to navigate complex organisational dynamics

• Proficiency with business analysis and delivery tools such as Jira, Azure DevOps, Visio, or other process mapping tools.

• Practical experience using AI tools (e.g. ChatGPT, Claude, GitHub Copilot) to enhance business analysis activities

• Experience working across the full software development lifecycle using Agile methodologies.

Good to Have

• Experience in a technology consulting or consulting services environment.

• Experience using analytics and reporting tools such as Tableau, Power BI, or Google Analytics.

• Experience mentoring junior Business Analysts or providing technical guidance within a BA team.

• Experience managing or supporting Product Owners or product teams.

• Familiarity with enterprise applications and modern software architecture.

We will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa.

More About PALO IT

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company

• Deliver projects with a positive impact

• Train 100% of our workforce on impact

• Achieve B Corp certification among all our offices across the globe

• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments

• Unique career path

• International mobility

• Internal R&D projects

• Knowledge sharing

• Personalized training

• Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.