The Senior IT Analyst - eCommerce serves as the primary liaison between business stakeholders and technology teams, ensuring the successful delivery, enhancement, and support of eCommerce platforms and digital commerce solutions. This role is responsible for gathering business requirements, driving solution design, managing integrations, and supporting the continuous optimization of the online customer experience.
This is a hybrid role, 3 days from the office and 2 days from home.
Honeywell
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.
Business Analysis & Stakeholder Management
- Collaborate with business teams, product owners, and external partners to gather and document requirements, translate business needs into functional and technical specifications.
- Facilitate workshops, process mapping sessions, and solution reviews, provide recommendations for process improvements and digital transformation initiatives.
eCommerce Platform Management
- Support and enhance eCommerce platforms such as SAP Commerce Cloud (Hybris), Salesforce Commerce Cloud, Shopify Plus, Magento, or similar solutions, analyze and resolve platform-related issues while ensuring optimal system performance.
- Manage platform upgrades, releases, and new feature deployments, monitor website functionality and customer experience metrics.
Solution Design & Integration
- Work with architects and development teams to design scalable eCommerce solutions, coordinate integrations with ERP, CRM, PIM, payment gateways, OMS, tax, and logistics systems.
- Ensure data consistency across digital commerce ecosystems, participate in solution testing, validation, and deployment activities.
Project Delivery
- Lead or support end-to-end project implementations and enhancements, develop business cases, user stories, and acceptance criteria.
- Coordinate UAT activities and ensure business readiness, track project progress, risks, issues, and dependencies.
Reporting & Analytics
- Analyze eCommerce performance metrics and user behavior, support reporting requirements using analytics tools such as Google Analytics, Adobe Analytics, Power BI, or similar.
- Provide insights and recommendations to improve conversion rates and customer engagement.
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field.
- 5+ years of experience as a Business Analyst, IT Analyst, or Functional Consultant, 3+ years of experience supporting eCommerce platforms.
- Strong understanding of eCommerce business processes (Product Catalog Management, Pricing & Promotions, Shopping Cart & Checkout, Payment Processing, Order Management, Customer Account Management)
- Experience working with Agile/Scrum methodologies.
- Strong analytical and problem-solving skills.
Preferred Qualifications
- Experience with SAP Commerce Cloud (Hybris), Salesforce Commerce Cloud, Magento, Shopify, or BigCommerce.
- Knowledge of APIs, web services, and system integrations, experience with ERP platforms such as SAP S/4HANA.
- Familiarity with cloud technologies (Azure, AWS, or GCP).
- Understanding of SEO, web analytics, and digital marketing technologies.
- Relevant certifications in Agile, Business Analysis, or eCommerce platforms.
We offer:
- Competitive salary regularly based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- Meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
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