What We’re Looking For:Become a part of Meltwater's Client Insights team, the professional services arm of our business, where you'll play an essential role in delivering bespoke reports and managing projects for our key Enterprise clients. As a
Senior Insights Team Manager, you will play a critical role in both pre-sales and delivery stages of client report projects, leading a team to maintain standards of quality, efficiency, and professional growth. Working closely with country directors and project managers, you will bring your expertise to the table, aiding in the development of intricate solutions, and offer technical guidance to sales teams and customers while addressing challenges through research and consultation with internal stakeholders.
At Meltwater, it's more than just a job - it's an expedition towards personal and professional enrichment. Discover a nurturing environment that amplifies your abilities, fosters mentorship, and embraces inclusive leadership values. Connect with seasoned analysts and formidable leaders who will walk alongside you every step of the way.
Come aboard, and become a valued member of our diverse community, where we celebrate your distinct contributions and empower you to achieve your utmost potential.
What You'll Do:
- Lead a team, engaging in day-to-day client work, collaborating on complex deals with country directors and project managers.
- Manage tasks such as manual curated newsletters, bespoke reports, and other professional services products.
- Understand and interpret clients' requirements and business processes, ensuring alignment with our services.
- Support the professional services function with internal learning experiences, preparing collaterals, and sharing industry knowledge.
- Collaborate closely with regional sales, client success, and support organizations to ensure client satisfaction.
- Facilitate the sharing of use cases from individual sales executives to the entire Enterprise team.
- Utilize our global project management tool to monitor team workload and assignments effectively.
- Be flexible with work hours, covering quality control processes for daily newsletters when necessary, with prior agreement.
What You'll Bring:
- Bachelor's degree, with a preference for Mathematics or Statistics modules.
- 4-8 years of relevant work experience (client-facing roles are advantageous).
- Demonstrated ability to lead a team, including managing individual contributors at higher levels of maturity.
- Proficiency in Microsoft and Google Suites, with some familiarity with data visualization tools like Tableau or PowerBI.
- Passion for entrepreneurship, technology, SaaS industry, and media intelligence, with a regular consumption of news/media.
- Prior exposure to software demonstrations and sales processes from prospecting to closing business is beneficial.
- Excellent interpersonal, communication, and stakeholder management skills.
- Collaborative team player with a mature and self-starting attitude, dedicated to leveraging data analytics for client success.
- Excellent written and verbal communication skills in Japanese and English, particularly in report writing.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy 20 days of annual paid time off plus an additional day off on your birthday!
- Monthly wellness allowance to support your commitment to a healthy lifestyle.
- Comprehensive health insurance tailored for you, complete with an annual health check.
- Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: Japan, Tokyo, Shibuya-ku, Ebisu 1-18-18, Tokyu Fudosan Ebisu Bldg. 5F
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.