Senior Infrastructure Engineer

Role Objective:

To serve as the technical backbone of enterprise IT hardware operations, driving excellence in physical infrastructure support while enabling scalability, performance, and security across the hybrid data center ecosystem.

You will be instrumental in supporting hardware from OEM leaders like Dell EMC, HPE, IBM, NetApp, Fujitsu, Lenovo, and Cisco, and will actively collaborate with infrastructure architects, project engineers, OEM support, logistics teams, and on-site engineers to deliver consistent, high-quality outcomes.

Key Responsibilities:

Enterprise Hardware Installation & Troubleshooting

• Lead deployment and configuration of rack and blade servers, enterprise storage arrays, tape backup libraries, and chassis-level hardware from major OEMs.

• Perform complex diagnostics, part-level replacements, predictive health assessments, firmware/BIOS upgrades, and post-repair validations.

• Manage multi-vendor tools such as Dell OpenManage, HPE OneView, IBM HMC, NetApp ONTAP, Lenovo XClarity, and Cisco UCS Manager.

Data Center Operations

• Conduct structured rack-mounting, cable management, and power delivery setup for new hardware deployments.

• Ensure alignment with Tier III/IV data center standards including power redundancy, cooling efficiency, and environmental control protocols.

• Participate in capacity management, floor space optimization, and asset rebalancing for operational readiness.

Hardware Escalation & Lifecycle Support

• Serve as L2/L3 hardware escalation lead, resolving infrastructure-related issues including server outages, drive/controller failures, and array-level faults.

• Perform Root Cause Analysis (RCA) on critical hardware incidents and collaborate with OEMs for resolution.

• Proactively plan and execute hardware refresh projects, upgrade paths, and end-of-life equipment transitions.

Storage & Backup Hardware Management

• Support complex SAN and NAS environments, managing RAID configurations, LUN provisioning, and deduplication technologies.

• Administer tape library hardware (e.g., IBM TS3100, HPE MSL4048, Dell TL4000) ensuring backup performance, air-gap protection, and compliance with retention policies.

• Interface backup hardware with software like Commvault, Veritas, Veeam, and manage cleaning cycles, firmware, and media health.

Collaboration & On-Site Execution

• Work with field support engineers, project managers, and logistics teams during major deployments, site visits, or infrastructure upgrades.

• Coordinate RMA handling, spares logistics, and inventory tracking for regional equipment pools.

• Ensure all activities adhere to SLA agreements, warranty guidelines, and change management procedures.

Documentation & Compliance

• Maintain detailed records of asset inventory, service activities, firmware levels, serial tracking, and part replacements via CMDB tools or DCIM platforms.

• Contribute to IT audits, infrastructure assessments, and compliance checks including ISO 27001, PCI DSS, and NIST standards.

• Create SOPs and technical knowledge bases for repeatable support practices.