Job title: Senior Infrastructure Engineer
Location: Caerphilly with potential travel to other customer sites
Salary/Package: Basic Salary + non-sales Incentive
Benefits
- 25 days holiday entitlement, rising to 28 days after 5+ years of service
- Holiday Purchase Scheme
- Company-supported CSR Volunteer Day
- 2 days for personal wellbeing
- Pension scheme with Salary Sacrifice/Exchange option (subject to eligibility)
- Electric Vehicle salary sacrifice scheme (subject to eligibility)
- Death in Service x4 basic salary
- Partially subsidised Private Medical Insurance
- SAGE Employee Benefits scheme
- Salary sacrifice charity donation scheme
- Christmas Savings Club
- Company Lottery
- Out-of-town offices with free parking
- Hybrid working arrangement Mon & Fri optional WFH days
Company Overview
Our client is a leading ICT supplier with over 40 years of experience. Known for its financial strength and quality of services, the company has a proven track record in supplying under numerous framework agreements and winning government contracts. The company offers Managed Services and Solution Design, ensuring a wide and varied career path for its employees.
Role Description
As a Senior Infrastructure Engineer, you will be crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes.
Key Responsibilities
- Deliver outstanding 3rd line technical support for all EUC-related incidents and service requests.
- Manage and optimise enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
- Maintain and support Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
- Deploy and manage endpoint security solutions, patching, and compliance policies.
- Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.
- Lead major incidents, problem management, and root cause analysis.
- Collaborate with project teams on EUC transformation initiatives.
- Maintain and update IT documentation and processes.
Working Hours
The role operates within a shift pattern between 0700 to 1800 daily, with occasional weekend and public holiday working. Additional hours may be required for the proper performance of duties. Participation in an on-call rota for remote out-of-hours technical support is also expected.
Essential Experience
- Proven experience as a senior engineer within an MSP environment.
- Excellent problem-solving skills and ability to manage high-pressure escalations.
- Strong communication skills for effective client and internal team interactions.
- Familiarity with ITIL framework and structured support environments.
- Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel.
- Experience with virtualisation technologies (Proxmox, Microsoft Hyper-V), public cloud solutions (Azure or AWS), and network technologies (LAN/WLAN/WAN).
- Hands-on expertise in PowerShell scripting for automation and system management.
- Strong experience with desktop virtualisation technologies (Citrix, VMware Horizon, Windows 365, AVD).
- Proven experience in managing and fault-finding AV technologies (Sophos, Defender).
- Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault).
Desirable Experience
- Experience with device management solutions (SCCM, Jamf).
- ITIL v3/4 Foundation certification.
- Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server).
- Minimum of 5 years in an MSP environment.
- Use of 3rd party patching tools (Ninja, Action1, Winget).
Competencies
- Effective communication skills
- Professional and positive interaction
- Strong work ethic and commitment to task completion
- Routine problem-solving abilities
For immediate consideration please send your CV in today