Senior Infrastructure Analyst Supervisor

Reports To: Director of Information Technology

Duties/Responsibilities

• Designs, implements and supports enterprise infrastructure solutions
• Leads troubleshooting of complex infrastructure issues
• Serves as technical lead on infrastructure and integration projects
• Develops and enforces standards, documentation and best practices
• Provides mentorship and training to infrastructure analysts and support staff
• Evaluates emerging technologies and recommends improvements to infrastructure strategy
• Provide support and maintenance to an enterprise wide Microsoft Windows Active Directory infrastructure. Environment includes; Aruba switches, Windows Servers, Microsoft SQL Databases, VMware, Cisco UCS, Active Directory, MS Exchange 365, Barracuda, IBM SAN Storage, SonicWALL, IBM iSeries(AS/400), Cisco Meraki, Cybernetics, Veeam Backup and Restore, Microsoft Defender Antivirus and many more products.
• Perform administrational functions and tasks associated with network maintenance, design and deployment as well as network operations, PC and LAN technical support and help desk support.
• Monitor server performance, storage, hardware and produce reports on system availability, performance, capacity, user accounts, permissions, space used, account activity.
• Develop work plans, test plans for system upgrades, maintenance and implementing such plans.
• In depth knowledge and administration of MS Windows 11, MS Windows Server 2016/2019/2022, MS Active Directory, MS Exchange, IIS, and MS SQL server administration.
• Knowledge of VMware Virtualization & Cisco UCS.
• Knowledge of SonicWALL and VPN Clients.
• Knowledge of Veeam backup software and able to maintain and review backups, log reports on jobs within backup environment.
• Manages the IT back-up systems in their entirety from procedural review to testing and disaster recovery planning/testing.
• Knowledge of Anti-Virus products, especially Defender.
• Knowledge of Server Hardware and IBM SAN Storage.
• Knowledge of networking, including DNS, DHCP, TCP/IP, SNMP and SMTP, switching and routing concepts, network printers, network devices, configuration and topology.
• Knowledge of Patch Management using Shavlik/Ivanti Protect & Manage Engine.
• Knowledge of Security Applications such as OKTA, RSA, Microsoft Azure.
• Knowledge of Office 365 & Applications.
• Knowledge of voice and data cabling technologies - Voice (PBX, phones and alarm systems) – Avaya IP Office 500 PBX.
• Monitor, maintain and perform upgrades to data telecommunications for Cable, Wireless, Fiber network configurations.
• Knowledge of Disaster Recovery.