Senior Implementation Consultant (Supply Chain Risk Management)
sphera · PL Remote ·
- Work mode
- Remote
- Seniority
- Senior
- Category
- Customer success
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.
Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.
We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
As a Senior Implementation Consultant, you will play a key role in helping Sphera customers successfully implement and maximize the value of our supply chain risk management solutions.
You will own customer implementation projects from kickoff through to completion, working closely with customers to understand their business requirements, configure and enable the solution, provide training and guidance, and ensure they are able to achieve meaningful value from the platform.
We are looking for someone who combines strong supply chain expertise with project management and client-facing consulting skills. Experience in supply chain risk management is particularly valuable, as you will bring subject matter expertise into customer engagements while developing a deep understanding of Sphera's solutions.
This is a key role within the team, and we are looking for someone who can bring a high level of expertise and professionalism, share best practices and help raise the standard across the wider implementation team.
What You’ll Do
Lead Customer Implementations
Own customer implementation projects from initial kickoff through to successful completion.
Typically manage implementation projects, ensuring projects are delivered on time, within scope and to a high standard.
Lead customer meetings and workshops to understand business requirements, processes and objectives.
Translate customer requirements into effective solution configurations and implementation approaches.
Provide customer training and guidance, helping users understand how to effectively use the platform and maximize its value.
Act as a trusted advisor throughout the implementation, using your supply chain expertise to provide practical recommendations and guidance.
Manage project timelines, deliverables, risks and customer expectations.
Supply Chain & Subject Matter Expertise
Apply your knowledge of supply chain management and, ideally, supply chain risk management (SCRM) to customer engagements.
Understand supply chain processes, procurement, supplier management and global supply chain risks and how these can be managed through technology.
Bring industry knowledge and best practices into customer projects.
Project Management & PMO
Apply strong project management and PMO principles across customer engagements.
Manage project planning and project backlogs identifying project risks and dependencies and proactively manage them through to resolution.
Maintain accurate project documentation and contribute to internal implementation best practices.
Work closely with internal teams, including Customer Care, Product and other delivery functions, to continuously improve processes and the customer experience.
Pre-Sales & Commercial Support
Support the Sales team during the pre-sales process, bringing implementation and supply chain expertise to prospective customers.
Contribute to solution scoping, project estimates, proposals and implementation planning.
Participate in customer discussions and demonstrations where your subject matter expertise can add value.
Help ensure that proposed solutions are realistic, achievable and aligned with customer requirements.
Team & Continuous Improvement
Share knowledge, best practices and implementation approaches with colleagues.
Contribute to improving implementation methodologies, templates, documentation and processes.
What You’ll Bring
Essential
Strong professional experience in Supply Chain Management, with experience in areas such as procurement, supplier management, sustainability, supply chain operations or supply chain risk.
Experience working in a client-facing consulting, implementation, project management or similar role.
Strong understanding of supply chain processes and challenges.
Demonstrable experience managing projects, workstreams or customer engagements from start to finish.
Strong communication and stakeholder management skills, with the ability to work confidently with customers and internal teams.
Ability to understand complex business requirements and translate them into practical technology solutions.
Strong organizational skills and the ability to manage multiple projects and priorities.
Fluent English, both written and spoken.
Comfortable working independently while also contributing to a collaborative team environment.
Highly Desirable
Experience specifically within Supply Chain Risk Management (SCRM).
Experience implementing or working with supply chain risk management, procurement, supplier management or compliance technology/software.
Previous experience with a supply chain risk management software provider or consultancy.
Experience with platforms or solutions used for supplier risk, supply chain resilience, third-party risk or supplier intelligence.
Previous experience as an Implementation Consultant, Functional Consultant, Project Manager, PMO or Business Consultant.
Knowledge of supply chain risk, supplier resilience, geopolitical risk or third-party risk management.
What We’re Looking For
We are particularly interested in candidates who have developed their expertise within supply chain risk management, either through consulting, technology implementation or an industry role.
Experience with a competitor or a supply chain risk technology provider would be highly relevant. However, we are also open to candidates with strong supply chain expertise and a proven background in project management, consulting or customer delivery who are interested in developing their software and implementation expertise.
Most importantly, you will be someone who enjoys working directly with customers, solving complex problems and combining industry knowledge with technology to deliver practical outcomes.
You will also have the opportunity to broaden your experience across different Sphera products and regions, developing a strong foundation across implementation, project management, consulting and pre-sales.
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Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.