Senior Implementation Analyst (Remote in United States)

About the role

As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.

What you'll do for Intellect (Key Responsibilities)

• Learn and coach others on the relevant Intellect product suite.

• Conduct onboarding of new customers.

• Strategically guide customers with the implementation and launch of Intellect’s product suite.

• Train customers and other team members on Intellect’s product suite.

• Understand customer challenges and evaluate business requirements.

• Translate requirements into system design.

• Manage activities to drive completion and support through project milestone objectives.

• Recommend and execute continuous improvements.

• Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.

• Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.

• Explore and design ways to meet customer needs in situations where established processes may not yet exist.

• Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
• Perform other duties as assigned.

What you'll need to be successful (Requirements)

• Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)

• 5+ years of experience implementing software systems and SaaS

• Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.

• Knowledge of Connected Front End Worker (CFW) software and practices.

• Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)

• Technological savvy with the ability to learn new systems quickly

• Proven experience managing large, complex projects and leading large-scale programs and change management initiatives

• Experience with customer project design and scoping

• Comfortable working with senior stakeholders, including VP and C-suite level

• Strong analytical thinking, with experience using data to demonstrate ROI and success

• Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus

• Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment

• Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs

• Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally

Nice-to-Have Qualifications

• Experience with B2B SaaS

• Experience working in or with manufacturing, life sciences, or other regulated industries

• Experience working with global clients, including those where English is not their first language

• A qualification or certification in project management (e.g., PMP, PRINCE2)

• Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)

Why Become an Intellectual?

• Competitive salary and outstanding benefits package

• Opportunities for career growth and professional development

• Collaborative and supportive work environment

• Fully remote work with flexible hours