COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

RESPONSIBILITIES

Position Summary

The Senior Human Resource Executive, Compensation, Benefits & Payroll is responsible for the effective administration of payroll, compensation and benefits programmes, employee insurance matters, workplace injury compensation claims, HR reporting, and HR operations.

The role serves as the key subject matter expert for payroll, statutory compliance, employee benefits, insurance administration, and Workplace Injury Compensation Act (WICA) matters. The incumbent works closely with Finance, payroll vendors, insurance providers, government agencies, auditors, and internal stakeholders to ensure compliance, operational excellence, and a positive employee experience.

This role requires a highly detail-oriented and service-driven HR professional who can manage sensitive and confidential information while ensuring accuracy, compliance, and efficiency across all compensation and benefits processes.

Key Responsibilities

1. Payroll Administration

• Manage the end-to-end monthly payroll process for all employees.
• Prepare, validate, and process payroll inputs including:
  • New hires
  • Resignations
  • Salary adjustments
  • Allowances
  • Overtime
  • Claims reimbursements
  • Leave deductions
  • No-pay leave calculations
• Conduct payroll reconciliation and verification to ensure accuracy and timeliness.
• Liaise with payroll vendors to resolve payroll discrepancies and employee queries.
• Process final salary payments and exit-related payroll matters.
• Ensure payroll records are properly maintained and securely stored.
• Support payroll audits and ensure full compliance with internal controls.
• Generate monthly payroll and manpower cost reports for management review.

2. Compensation & Benefits Administration

• Administer employee compensation and benefits programmes.
• Maintain salary and compensation records.
• Support annual salary review and bonus exercises.
• Assist in salary benchmarking and market compensation studies.
• Monitor benefit utilization and recommend improvements where appropriate.
• Administer employee leave and welfare benefits.
• Assist in the implementation and communication of employee reward and recognition programmes.
• Support the review and enhancement of compensation and benefits policies.

3. Workplace Injury Compensation (WICA) & Insurance Management

• Serve as the primary HR representative for all Workplace Injury Compensation Act (WICA) matters.
• Coordinate and manage workplace injury cases from incident reporting through claim closure.
• Ensure timely submission of accident reports and statutory notifications.
• Liaise with:
  • Injured employees
  • Supervisors
  • Medical providers
  • Insurance companies
  • Insurance brokers
  • Relevant government authorities
• Monitor claim progress and maintain comprehensive records of workplace injury cases.
• Manage employee medical, hospitalization, group insurance, and workplace injury insurance claims.
• Advise employees and managers on insurance coverage, claim procedures, and documentation requirements.
• Coordinate return-to-work arrangements where applicable.
• Support investigations and fact-finding exercises relating to workplace accidents and incidents.
• Prepare reports relating to workplace injuries, insurance claims, and associated costs.
• Identify trends and recommend preventive measures to reduce workplace injury risks and improve employee well-being.

4. Statutory Compliance & Reporting

• Ensure compliance with Singapore employment legislation and statutory requirements.
• Administer and coordinate statutory submissions including:
  • CPF contributions
  • Auto Inclusion Scheme (AIS)
  • IR8A reporting
  • NS Make-Up Pay claims
  • Government Paid Leave claims
  • Other regulatory submissions as required
• Monitor legislative developments and recommend process enhancements.
• Support internal and external audits.
• Prepare payroll and HR documentation required for audit and compliance reviews.
• Ensure adherence to data protection and confidentiality requirements.

5. HR Operations & Employee Lifecycle Management

• Support employee lifecycle administration from onboarding to offboarding.
• Prepare and administer HR documentation, including:
  • Employment contracts
  • Confirmation letters
  • Promotion letters
  • Salary adjustment letters
  • HR correspondence
• Maintain and update employee records within the HR Information System (HRIS).
• Ensure proper filing and maintenance of personnel records.
• Support the implementation of HR policies and procedures.

6. HR Reporting & Analytics

• Prepare monthly HR and manpower reports.
• Track and report workforce metrics including:
  • Headcount
  • Attrition
  • Payroll costs
  • Medical leave trends
  • Overtime utilization
  • Workforce demographics
• Support HR budgeting and manpower planning exercises.
• Prepare reports and data analysis for management decision-making.
• Develop HR dashboards and reports to enhance workforce insights.

7. HR Systems & Process Improvement

• Support HR digitalisation and transformation initiatives.
• Participate in system implementation and enhancement projects.
• Identify opportunities to improve payroll and HR operational processes.
• Recommend automation solutions to enhance efficiency and accuracy.
• Maintain process documentation and standard operating procedures.

8. Employee & Stakeholder Support

• Serve as the primary point of contact for payroll, benefits, insurance, and compensation-related enquiries.
• Provide timely and accurate guidance to employees and managers.
• Foster strong working relationships with internal stakeholders and external vendors.
• Support employee engagement, wellness, and HR initiatives where required.
• Contribute to a positive employee experience through responsive and professional HR service delivery.

QUALIFICATIONS

Education

• Diploma or Degree in Human Resource Management, Business Administration, Accountancy, Finance or a related discipline.

OTHER INFORMATION

Experience

• Minimum 6 to 8 years of relevant HR experience.
• At least 5 years of hands-on payroll administration experience.
• Proven experience managing end-to-end payroll processes.
• Experience administering compensation and benefits programmes.
• Demonstrated experience handling employee insurance claims and workplace injury cases.
• Good understanding of Workplace Injury Compensation Act (WICA) requirements and processes.
• Experience liaising with insurance providers, brokers, medical institutions, auditors, and government agencies.
• Experience with outsourced payroll vendors and HR systems.
• Prior experience within the social service, healthcare, education, or non-profit sector would be advantageous.

Technical Competencies

• Payroll Administration
• Compensation & Benefits Management
• Workplace Injury Compensation Act (WICA) Administration
• Employee Insurance & Claims Management
• Employment Act & Labour Legislation
• CPF & Statutory Compliance
• HR Analytics & Reporting
• HR Information Systems (HRIS)
• Audit & Compliance Management
• Advanced Microsoft Excel and HR Reporting Tools

Core Competencies

• High level of accuracy and attention to detail.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities and deadlines.
• Strong interpersonal and stakeholder management skills.
• High level of integrity, professionalism, and confidentiality.
• Service-oriented and collaborative mindset.
• Ability to work independently while contributing effectively as part of a team.
  
  
  
  

Duty Hours

The total work hours is 44 hours per week.

Under normal circumstances the hours of duty will be as follows:

8.30am to 5pm - Monday to Friday (1 hour lunch break)

It will be at the discretion of your Centre/Department in charge or his/her assigned representatives to determine whether you will be required to work any of the unutilised hours according to the operational needs of the Centre/Department and within the legitimacy of the employment laws where applicable.

Working Location

Singapore Regional Headquarters - Human Resources

20 Bishan Street 22, Singapore, 579768

By submitting this job application, I affirm that I have given to The Salvation Army true and complete information on this application. No requested information has been concealed.

I agree that The Salvation Army (TSA) may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by TSA as a result of your employment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website at https://www.salvationarmy.org.sg/data-protection-policy/ ):

1. a) the processing of this employment application;
2. b) the administration of the employment with TSA; and
3. c) sharing of personal information to third party, including but not limited to government agencies, hospitals, vendor(s)/supplier (s), working in collaboration with TSA to support the employment.

If you are providing third party's personal data, you hereby declare that you have obtained consent from the named individual(s), for the collection, use and disclosure of his/her personal data by you to TSA, TSA business partners and other third-party service providers. I authorised the organisation to contact references provided for employment reference checks.

Please visit our website at https://www.salvationarmy.org.sg/data-protection-policy/ for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for denial of employment or immediate dismissal.

Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore