Senior HR Generalist - AMIkids Inc.

Position Summary

The Senior Human Resources Generalist is a strategic partner providing a full range of human resources services for AMIkids Programs. This role promotes AMIkids’ policies, procedures, and practices while ensuring compliance with federal and state employment regulations. The Senior HR Generalist requires a strong focus on employee relations, providing expert guidance, managing complex workplace matters, and proactively driving initiatives that enhance engagement, retention, and organizational culture.

Key Responsibilities

• Lead and manage complex employee relations issues, including investigations, grievances, conflict resolution, and crisis management
• Partner with all levels of management on HR-related matters to ensure consistent, fair, and balanced administration of policies and practices
• Provide proactive HR guidance, interpretation, and support to Team Members and leaders
• Align business objectives with Team Members and leadership to support organizational goals
• Serve as a trusted advisor on employee relations matters, promoting a culture of fairness, accountability, and respect
• Lead and manage complex employee relations issues, including investigations, grievances, conflict resolution, and crisis management
• Proactively identify employee relations trends and develop strategies to improve engagement, retention, and workplace culture
• Coach and support leaders in handling performance concerns, disciplinary actions, and sensitive employee matters
• Facilitate conflict resolution and mediation efforts to strengthen team dynamics and minimize workplace disruption
• Lead strategic HR initiatives that drive Team Member engagement, retention, and performance improvement
• Identify trends and develop strategies to convert insights into results-driven action
• Provide change management support to leaders and teams
• Ensure HR processes and reporting align with AMIkids’ strategic goals and comply with local, state, and federal laws
• Maintain compliance with employment regulations and support audits
• Conduct compliance training and partner with leadership to reinforce required Team Member training
• Review and provide guidance on performance evaluations; assist with writing and updating job descriptions
• Design and implement process improvements to enhance HR service delivery and operational efficiency
• Represent HR in cross-functional leadership meetings and initiatives
• Conduct exit interviews and analyze data to provide actionable insights to leadership
• Act as a change agent to foster a positive, engaging, and high-performing work environment
• Travel as required for work-related duties
• Assist with special projects and other duties as assigned

Minimum Education, Training & Experience

• Bachelor’s degree in Human Resources, Business, or a related field
• Minimum of 5 years of progressive HR Generalist experience
• PHR or SHRM-CP certification preferred
• Multi-state HR experience preferred

• Strong expertise in employee relations, workplace investigations, and conflict resolution

• Ability to navigate complex and sensitive situations with professionalism, discretion, and sound judgment

• Effective written and verbal communication skills

• Solid analytical, problem-solving, and decision-making abilities

• Strong organizational, presentation, and time management skills