Senior Help Desk Technician
Strategic Staffing Solutions · Pimmit, Fairfax County ·
- Seniority
- Senior
- Category
- Support
- Salary
- USD 25 / hour
Remote senior help desk role (6-month W2 contract, $25/hour) providing technical phone support for a production fleet of ATMs in a 24x7x365 high-availability environment, troubleshooting issues with ATM field service technicians to drive first-time resolution.
Job Title: Sr. Help Desk Support Location: Remote Duration: 6 months Pay Rate: $25/HR (W2 Only) Job/Role Description: Provide technical support for a production fleet of ATMs within a 24x7x365 high-availability environment. Provide technical phone support to ATM Field Service Technicians to troubleshoot and resolve technical issues. Support high availability and reliable performance of ATM systems by driving first-time resolution and sustainable issue resolution. Troubleshoot issues and failure…