We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.
Responsibilities:
- Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
- Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
- Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
- Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
- Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
- Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
- Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
- Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
- Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
- Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
- Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
- Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.
- 6+ years of experience in full-stack software development, including ownership of production applications.
- Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
- Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
- Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
- Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
- Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
- Experience developing, deploying, or supporting cloud-based and containerized applications.
- Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
- Good command of English, with strong verbal and written communication skills in cross-functional teams.
Nice to have:
- Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
- Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
- Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
- Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
- Exposure to workforce analytics, optimization techniques, or operational research concepts.
- Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.