Senior Full Stack Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking a highly skilled Full Stack Engineer with deep expertise in Java and JavaScript for backend and frontend development, specializing in Okta support. The ideal candidate will have a proven track record in Identity Access Management and customer support, with Okta certification.

What You'll Do

• Provide end-to-end technical support for Okta, including initial troubleshooting, root cause analysis, and issue resolution.

• Support Identity Access Management systems, including LDAP, SSO, SAML, and WS-Fed protocols.

• Develop and maintain backend services using Java and frontend applications using JavaScript frameworks.

• Write code/scripts to build user scenarios leveraging Okta APIs and SDKs to reproduce and resolve issues.

• Collect information and document bugs for Engineering teams related to API and product issues.

• Deliver high-quality customer support via written communication, live chat, conference calls, and in-person interactions.

• Meet or exceed customer expectations for response quality, timeliness, and overall experience.

• Provide feedback to training and documentation teams to address common or emerging issues proactively.

• Push creative thinking to improve processes beyond industry standards.

• Deliver against customer experience and efficiency targets.

• Work independently and collaboratively within a team.

• Remain calm, composed, and articulate in challenging customer situations.

• Support 24/7 operations in a 3-shift environment.

What We're Looking For

• 8+ years of experience in Okta Support Space.

• 3+ years in customer and technical support roles.

• Strong experience with Identity Access Management.

• Experience supporting LDAP, SSO, SAML, or WS-Fed.

• Proficiency in Java (backend) and JavaScript (frontend).

• Excellent analytical and organizational skills.

• Outstanding customer service and communication abilities.

• Ability to work independently and as part of a team.

• Willingness to support 24/7 operations.

Preferred Skills

• Experience with Okta API and SDKs.

• Familiarity with bug tracking and documentation tools.

• Process improvement mindset.

Location

Mexico City, Mexico

Click here to learn more about the benefits we offer in Mexico.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!