Senior Backend Engineer (Core Microservices & APIs)

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

The Digital Experience Analytics (DXA) Data Insights team is responsible for analysing the collected raw data and computing all the signals, scores and metrics which provide analytical insights to our customers. We own our services end-to-end, from the planning to the deployment stage, including maintenance and constant improvements. We collaborate closely with every other team within the DXA Engineering department.

As a Backend Engineer, you will be a key contributor to our back-end stack, your daily job will range from addressing customers' bugs to working on major improvements on our current infrastructure. You will plan your tasks together with the team on a biweekly basis and you’ll be expected to take initiative in problem solving, as well as help the other team members.

Responsibilities

• Design, build, and maintain Java (21) / Spring Boot microservices and shared libraries used across the team.
• Develop and operate Apache Flink stream-processing jobs that handle high-volume session and event data.
• Build Kafka-based producers/consumers and the utilities that standardize them across services.
• Contribute to internal frameworks (multitenant Spring framework, task frameworks, REST clients) that other teams build on — quality and backward compatibility matter here.
• Integrate services via REST APIs and internal clients; help keep versions and dependencies consistent across a multi-repo Maven landscape.
• Help drive the ongoing Java 21 migration and keep the platform on modern, supported dependencies.
• Write tests, participate in code reviews, and support your services in production (observability, on-call as the team matures).
• Availability may be required outside of core hours

Candidates based in the Mexico City vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Qualifications

Minimum Qualifications

• Java Development: Professional experience (5+ years) developing backend microservices in Java (Java 17 or higher).
• Spring Framework: Hands-on experience building production applications using the Spring / Spring Boot framework.
• Build & Dependency Management: Experience managing multi-module projects and dependencies using Maven.
• Streaming Technologies: Demonstrated experience working with Apache Kafka (or similar) with distributed data systems (Flink, Spark)
• Relational Databases: Experience designing data models and writing/optimizing queries for relational databases (e.g., MySQL).
• API: Proven experience of building and consuming REST APIs.
• Production Operations: Experience writing automated tests, debugging code, and supporting services in production environments.
• Code Quality & Collaboration: Experience participating in code reviews and collaborating across multi-repository software projects.

Preferred Qualifications

• Experience with multitenant SaaS architectures.
• Exposure to cloud deployment and containerized infrastructure.
• Experience migrating large codebases across major Java/Spring versions.
• Familiarity with schema evolution / Avro and event-driven design.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [email protected]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.