Senior Fraud Deterrence Analyst

You detect and prevent suspected fraud by reviewing alerts, investigating unusual account activity, documenting findings, communicating outcomes, identifying emerging fraud patterns, recommending detection-rule changes, and escalating complex or time-sensitive cases. You work in a hybrid environment supporting clients across Canada on an overnight shift.

Responsibilities

• Prioritize information requests and escalate issues to the Supervisor
• Analyze and investigate fraud cases and alerts
• Review customer account information, account history, bank statements, and cheques
• Contact customers, branches, business lines, and relevant external partners during investigations
• Identify potential fraud trends and emerging fraud patterns
• Refer unusual or fraudulent incidents to applicable stakeholders
• Record recommended actions and update case management systems
• Communicate findings to stakeholders and case outcomes to customers
• Terminate problematic customer relationships when necessary
• File Unusual Transaction Reports when required for AML compliance
• Recommend changes to fraud detection rules
• Escalate incidents and alerts that cannot be completed within defined SLAs

Requirements

• Post-secondary education or at least 2 years of relevant banking experience
• Banking experience, with fraud or commercial experience considered an asset
• Understanding of retail, small business, and commercial banking activities and practices
• Superior verbal, written, and electronic communication skills
• Knowledge of banking delivery channels, products, benefits, and services
• Working knowledge of Microsoft Office and Outlook