Senior Facilities Program Manager





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Job Summary

Responsible for overall leadership and management of Base Operations Support (BOS) contracts overarching guidance as it relates to Operating, Maintaining and Repairing facilities and equipment. To ensure the effectiveness of the NGA-W contract in the areas of performance, productivity, safety and efficiency to the standards of the contract and to the satisfaction of the customer by delivering services in a professional, courteous, and timely manner for our National Geospatial- Intelligence Agency (NGA) West Base Operations Support Contract.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Responsible for ensuring programs for the operations and maintenance of all equipment and physical structures follow corporate/ownership standards, local, state, and national codes, and regulations to protect the assets, customer, and employees, and to ensure optimum operations.
• Primary point of contact and on-site representative for coordinating large equipment maintenance activities at two St. Louis Region sites. Coordinates repairs by others of essential MEP systems, directs response.
• Provides contract direction to in-house supervisors and Subcontractors to include but not limited to, mechanical, electrical, plumbing (MEP), custodial, mail, recycling, destruction, grounds, and snow removal.
• Perform critical decision making in response to facility related occurrences to keep data center operations running 24/7. Provides effective and responsive communications with customers and subcontractors.
• Monitor relationships with customers to identify and proactively resolve problems and/or conflicts while maintaining open communications regarding expectations versus performance.

Additional Responsibilities

• Responsible for supporting a project-wide atmosphere of openness, credibility, trust, collaboration, and proactive concern for the customer and ServiceSource’s mission.
• Provide prompt response for data center and technical facility infrastructure related questions pertaining to operations, planning, facility functions, capacities, and operational capabilities.
• Directly or indirectly supervise, provide contract performance oversight, and quality assurance of all PWS requirements to include, but not limited to, the following functions:
  • Mail operations
  • Security
  • Warehouse
  • Laborer/Recycling
  • Grounds Maintenance, snow, and ice control
  • Additional Departments as assigned
• Perform technical writing and special projects as required. Further develop and organize the document management system and technical library.
• Ensure appropriate records/documentation is acquired and kept current over time (Systems Operations & Maintenance Manuals, Commissioning Records, Drawings & Specifications, Warranties, Original Equipment Manufacturer (OEM) Literature, Resolution Log for Punch List Items, etc. Additionally, ensure SSI-Government interface roles & responsibilities are clearly defined.
• Ensure compliance with federal, state, and local laws and that employees abide by all safety and security requirements.
• Fill in as Project Manager when needed, corporate activities, vacations, or as requested.
• Assess contract performance, manage facility maintenance trends, support development of capital improvements, and ensure 100% readiness of all contracted facility equipment systems.
• Perform other related responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor’s degree in related field of study preferred or an equivalent of 10 years’ experience in related field.
• Five years of experience in the following areas: facilities equipment operation and maintenance services, HVAC systems, 300-600-ton chillers or larger, chilled water systems, UPS systems, data center cooling and operations, and electrical distribution systems required.
• Two years of experience supervising staff associated with facility operations and maintenance functions in a data center environment required.
• Possess full knowledge and understanding of data center facility functions and systems operability to perform job duties effectively.
• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

Knowledge, Skills, and Abilities

• Effective oral and written communication skills; supervision/management experience.
• Able to work without direct supervision, converse with Government contract representatives and make recommendations towards the operations of NGA-W.
• Review projects, work requests and determine best way forward while supporting the PWS.
• Be an organized and self-directed individual who is a team player.
• An intelligent and articulate individual who can relate to people at all level of an organization

Safety & Health Responsibilities

ServiceSource is committed to providing and maintaining a safe, secure, and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides, and standards. With this understanding, all employees are required to:

• Adhere to all local, state, and federal safety and environmental codes, ordinances, standards, and laws.
• Adhere to all corporate and local safety plans, policies, practices, and standards.
• Be aware of and follow all safety rules of your work site.
• Report any unsafe conditions or accidents to your supervisor.
• Practice standard precautions (formerly universal precautions) always.
• Participate in mandatory or available safety training.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

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What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information