Senior Experience Designer

As a Senior Designer, you'll help shape the future of HBF's digital experiences across our products and channels, designing solutions that balance member needs, business objectives and technical feasibility.

Working as part of the Experience and Design Chapter, you'll collaborate closely with Product Owners, Developers, Business Analysts and stakeholders to create user flows, interfaces, prototypes and digital experiences that improve member outcomes.

You'll use research, data and customer insights to inform design decisions and help deliver connected experiences across the member journey.

You'll champion human-centred design practices, communicate design rationale clearly and contribute to informed decision-making throughout discovery, design, testing and delivery. This is a 12 month max term oppertunity.

Key responsibilities include

• Design user flows, information architecture, wireframes, interaction models and high-fidelity digital experiences
• Create implementation-ready design artefacts and documentation for development teams
• Translate research findings, customer needs and business requirements into intuitive digital solutions
• Use qualitative and quantitative insights to identify opportunities and measure design outcomes
• Plan, conduct and synthesise research activities to inform design decisions
• Lead usability testing, validation and iteration activities to continuously improve experiences
• Collaborate with cross-functional teams to balance member needs, business outcomes and technical constraints

About you

You're a customer-focused designer who enjoys solving complex problems and turning insights into experiences that make a real difference. You combine strong UX and interaction design capability with a collaborative mindset, and you're comfortable influencing stakeholders and guiding conversations through evidence-based recommendations.

You'll be equally comfortable working strategically to consider the broader customer journey when designing digital experiences.. Most importantly, you're passionate about creating experiences that are simple, accessible and meaningful for customers.

You'll also bring

• Demonstrated experience designing end-to-end digital experiences across web, mobile or digital products
• Strong UX, interaction design and prototyping skills with modern design and prototyping tools such as Figma or similar platforms
• Strong stakeholder engagement and communication skills, with the ability to articulate design rationale and trade-offs
• Proven ability to scope, estimate and plan complex design initiatives to support successful delivery within agile, cross-functional teams
• Experience leveraging customer research, analytics and usability testing to inform design decisions
• Experience mentoring other designers
• Knowledge of accessibility principles and human-centred design practices

Next Steps

To apply, complete your application attaching your CV and your portfolio that showcases your skills and experience in relation to this role.

At HBF, we believe in the unique potential of every individual. We’re committed to building an inclusive workplace where diverse perspectives are valued and celebrated, because they make us stronger.

We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities and members of the LGBTQIA+ community.

We want you to Be You, Be Bold, and feel supported every step of the way. If you need any adjustments during the recruitment process, please contact us at [email protected] so we can work together to accommodate your needs.

Discover how we’re making a difference, explore our Community Initiatives at: Community Initiatives | HBF Health Insurance