Senior Engineer, Transmission Systems Support

WHY JOIN US?

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

What you will do:

• Execute & coordinate supervisory role of 12-hour shift rotations at AABC (Prime Station) and ACBC (Disaster Recovery Site) to ensure continuous operational support.
• Ability to mobilized at either operations site based on needs and requirement.
• Provide related technical trainings on transmission systems,
• Oversee shift Engineers liaison with internal stakeholders in delivering services and ensure it meets station broadcast standard.
• Lead team of Engineers in planning, guiding & executing preventive/corrective maintenance activities.
• Liaise with vendors on system development and enhancement (on technical matters).
• To address initial technical requirements of a project prior to implementation and conduct SAT (System Acceptance Test) prior to handover.
• Provide constructive and innovative solutions beneficial for department & division benefits
• Maintain high availability of the transmission system for DTH services, ensuring compliance with broadcast technical specifications at all times.
• Minimize service disruptions by promptly identifying equipment failures and implementing effective contingency or alternative service solutions.
• Coordinate with external service providers to manage incoming and outgoing transmission services via satellite, DSNG, fibre, and internet platforms.
• Manage LIVE coverages originating from in-house production i.e. Awani, ASSB, ARSB.
• Ensure optimal performance and reliability of RF transmission systems (Uplink & Downlink), consistently meeting agreed transmission availability targets.
• Perform both corrective and preventive maintenance in accordance with established procedures and scheduled plans.
• Provide improvement plans in minimizing system related outages and enhancing transmission availability.
• Provide internal support related to AV & conference system in meeting suites and training rooms.

OPERATIONS

• Ensure team operates and monitors all departmental systems in accordance with established procedures and operational guidelines.
• Verify that backup systems are fully functional and ready for immediate deployment when required.
• Adhere strictly to divisional escalation workflows to ensure timely resolution of issues.
• Proactively takes the role of Incident Manager where required for crisis situation or any outages which requires escalation
• Liaise with internal and external stakeholders to coordinate and support operational activities effectively.
• Plan and coordinate technical events and operational activities to ensure smooth execution.
• Provide training and knowledge transfer on transmission systems within the department.
• Evaluate systems and equipment performance, and recommend upgrades or improvements where necessary.
• Liaise with vendors on addressing complex operational issues
• Constantly provide operations support to internal and external stakeholders where required.
• Perform first-line maintenance promptly on all reported or detected faults to minimize service impact.
• Collaborate with program providers to identify, troubleshoot, and resolve faults and technical issues.

PREVENTIVE MAINTENANCE

• Plan, supervise, perform and support preventive maintenance activities in accordance with established procedures and standards.
• Implement and monitor preventive maintenance programs to ensure system reliability and optimal performance.
• Plan, schedule, and coordinate all preventive maintenance activities to minimize operational disruption and ensure timely completion.
• Be in touch with OEMs for bug fixes, EOL details and other matters which benefits both RF and baseband infra.

CORRECTIVE MAINTENANCE

• Perform and support corrective maintenance activities in accordance with established procedures and standards.
• Ensure all corrective maintenance tasks meet agreed Key Performance Indicators (KPIs), including response time and resolution targets.
• Assign, monitor, and track corrective maintenance activities to ensure timely completion and effective issue resolution.

TECHNICAL STANDARDS & QUALITY CONTROL

• Constantly update SOPs, DBM and RPs. To be aligned with Risk Team and ensure all the necessary documents are available and updated in preventing NCRs from audit processes.
• Ensure all systems operate in full compliance with defined technical specifications.
• Plan and schedule regular checks and inspections to verify that systems consistently meet required technical standards.
• Identify systems requiring periodic technical specification verification and maintain accurate, up-to-date records of all such activities.

INFORMATION PROCESSING

• Generate detailed and accurate shift reports, ensuring all information is comprehensive, factual, and clearly documented.
• Maintain timely and accurate communication with both internal teams and external stakeholders.
• Prepare operational and monthly reports with a high level of accuracy, completeness, and clarity.
• Perform statistical analysis to support operational insights, performance tracking, and decision-making.
• Develop and compile technical and ad-hoc reports as required, ensuring they meet quality and accuracy standards.
• Develop, review, and update Standard Operating Procedures (SOP), Safe Work Procedures (SWSP), and Safe Work Hazard Analysis (SWHA) documentation.
• Maintain proper records and documentation of all preventive maintenance (PM) and corrective maintenance (CM) activities for audit and tracking purposes.

DATABASE ADMINISTRATION

• Maintain and conduct regular inventory checks on all technical spare parts and faulty components to ensure availability and proper tracking.
• Perform routine system inventory audits to verify asset status, accuracy, and operational readiness.
• Maintain and continuously update the equipment documentation database, ensuring accurate records of all systems and assets within the department.

REQUIREMENTS:

Who you are:

• Bachelor’s Degree in Telecommunications, Electrical, or Electronics Engineering from a recognized university or college.
• Proficient in Microsoft Office applications and other relevant technical software tools.
• Strong command of English (both written and spoken), with the ability to produce clear, detailed technical reports.
• Demonstrates strong teamwork and collaboration skills in a dynamic operational environment.
• Analytical and solution-oriented, with the ability to effectively troubleshoot issues and implement practical solutions.
• Innovative and proactive in improving systems, processes, and operational efficiency.
• Maintains high ethical standards and professional conduct in all responsibilities.
• More than 4 years of relevant experience.