Senior Engagement Manager
ClickUp · United States ·
- Work mode
- Remote
- Seniority
- Senior
- Employment
- Contract
- Experience
- 2+ years
ClickUp · United States ·
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
Engagement Management is a new and fast-growing practice at ClickUp, and it's quickly becoming central to how we serve our enterprise customers. Our EMs bring program leadership, service delivery and change management together in one role. As a ClickUp Senior Engagement Manager you will lead the formation and orchestration of post-sale strategy and execution for the company’s largest and most strategic clients. We're looking for someone hungry, who excels in building, and who takes genuine pride in the quality of their work.
Here, Engagement Managers are the single point of accountability for outcomes. You own everything between the contract being signed and the client seeing measurable results: what was sold gets delivered, on time and on margin, and we can prove it worked.
You'll lead enterprise SaaS implementations across the full engagement lifecycle, from shaping scope in pre-sales, mobilizing the team and delivery, go-live, stabilization and a clean handover to the account team. You'll run work-stream programs with Paid TAMs, AI specialists, Product and Engineering, and the client's own project team, and you'll be the trusted advisor to the client's executive sponsor.
Simply put: you are the single point of accountability for delivery, the client's partner in getting value from ClickUp, and a thought leader for how we deliver.
Stakeholder Management
Serve as the primary client contact for delivery
Build strong relationships with stakeholders while ensuring delivery remains aligned to client objectives and contractual commitments.
Build trusted relationships with client executive sponsors and program leads at VP and C-level, acting as their primary point of contact for delivery.
Navigate complex enterprise stakeholder environments and competing priorities across client functions (IT, PMO, business sponsors, procurement) and broker alignment when they conflict.
Project Delivery Oversight
Deliver engagements against agreed scope, schedule, hours budget and quality, using rigorous change control to protect timelines and delivery margin.
Translate customer business requirements into internal deliverables and milestones
Own engagement governance, including kickoffs, weekly working sessions, sponsor check-ins and SteerCos, and provide clear, concise status reporting to clients and internal stakeholders.
Lead and coordinate multidisciplinary teams, fostering a collaborative, accountable and high-performing delivery culture while providing coaching, direction and support.
Proactively manage risks, issues and dependencies through the RAID log, and act as the primary escalation point.
Manage engagement financials, including hours burn, forecasting, utilisation and margin, flagging overrun risk early and agreeing recovery plans.
Drive AI adoption
Guide clients from manual workflows to AI-assisted and agent-driven operations, and own post-go-live adoption outcomes.
Drive Value and Business Outcomes
Identify expansion opportunities through delivery and co-sell with Account Executives, bringing the delivery credibility that secures follow-on work.
Establish a value baseline before configuration begins, track benefits through go-live, and produce the value assessment that underpins renewal and expansion.
Governance
Design and run governance mechanisms
Track delivery efficacy, timelines, value realization and customer experience
Create continuous-improvement mechanisms
Change Management & Communication
Own communications around delivery status, risks and outcomes
Manage escalation and communication across customer/internal teams
Assess change readiness and resistance across impacted teams; build sponsor and champion networks to carry the rollout.
Design the communications and enablement plan with the client, and sequence go-live to match the organization's capacity for change.
Role Development
Contribute to building the Engagement Management practice by iterating on templates, playbooks and AI workflows that make every engagement faster and more consistent.
5+ years of software and/or services delivery experience, with at least 2 years as the accountable project, program or engagement lead.
Proven track record taking enterprise SaaS deployments from kickoff through go-live and into adoption, ideally in work management, PSA, CRM, ITSM or collaboration platforms.
Strong grasp of SaaS implementation fundamentals: workspace and data architecture, permissions and SSO, integrations, data migration, change management and enablement. No coding required, but you can challenge an unrealistic technical scope.
Comfortable with Agile, Waterfall and hybrid delivery, and knowing which one the client actually needs.
Commercial acumen: you've managed engagement budgets, SoWs, change requests and margin, and you know when to push for expansion vs when to stabilize.
Executive presence: you can run a SteerCo, deliver bad news early with a recovery plan, and hold a line on scope with a CIO in the room.
Experience leading cross-functional and distributed teams you don't directly manage, across client, partner and internal resources.
Strategic judgment to separate genuine product gaps from client process or training gaps.
Hands-on with AI: you already use AI to work faster, and you can credibly advise clients on where agents and automation fit.
Excellent written and verbal communication. Status reports people actually read.
Nice to have: Experience in work management or SaaS software, professional services firms, agencies or regulated industries. PMP Certification.
Impact: Lead high-visibility enterprise engagements with global brands, and see the result in their day-to-day work.
Build something: Engagement Management is a new function. You'll help define the methodology, tooling and AI workflows that become the standard.
AI at the centre: Work on the frontier of AI-driven work management, with ClickUp Brain and Super Agents in your own delivery toolkit.
Career growth: A clear path from Engagement Manager to Senior or Principal Engagement Manager.
Community: Learn alongside Paid TAMs, AI specialists and delivery leaders across EMEA and NA.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
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