Senior eCommerce Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, Sorel, and Pandora—rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

The Senior eCommerce Manager leads all aspects of Pattern brand partner go-to-market strategies. If you are great at nurturing partner relationships, developing and executing business plans, leading a team of ecommerce professionals, and increasing operational efficiencies, we want you to apply! These efforts extend across a variety of selling platforms including Amazon, Walmart.com, eBay, and others. This is a full time role based in Shenzhen or Shanghai.

Frequently Asked Questions

What is a day in the life of a Senior Ecommerce Manager?

• Supporting China-based brands for our East to West model
• Nurture of a portfolio of 4-6 partner brands
• Lead the development and implementation of brand-specific marketplace selling strategies
• Run daily marketplace operations
• Serve as the marketplace expert with a deep knowledge of platform capabilities and business levers
• Evaluate competitive landscape and develop strategies to maximize business growth
• Lead all weekly, monthly, and quarterly meetings with brand partners
• Deliver the highest levels of operational execution
• Partner with Operations team to ensure optimal in-stock and inventory position
• Partner with Advertising team to develop brand-specific advertising strategies

What do I need to thrive in this role?

• Fluency in both English and Mandarin is required, with strong verbal and written communication skills.
• Bachelor’s degree in business or related program
• Experience leading .com or marketplace commercial efforts (D2C, Amazon, Walmart.com, etc.)
• Outstanding analytical and data management skills
• Self-motivated and proactive
• High ethical standards

What does high performance look like?

• You follow through with all assignments in a timely manner
• You give 100% to all tasks and projects you are given
• You actively comment and participate in group collaborations
• You will take full ownership of your projects and follow through to completion

What is my potential for career growth?

• This role is a great way to contribute to Pattern's ecommerce offerings and lead a team of professionals. The Senior Ecommerce Manager position is a great lead-in to Associate Director and Director roles at Pattern.

What is the team like?

• You will work with other Senior Ecommerce Managers and be supervised by the Director of Ecommerce. You will also be mentored by the VP of Ecommerce and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team and your brand partner executives to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team
• Video interview with a hiring manager
• Onsite interview with a panel of department leaders
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples
• Be ready to talk about how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Be prepared to talk about any side projects related to data and analytics