Senior Director, Software Development

Location: USA (currently hybrid with up to 50% remote)

Your mission in the Engineering team:
At TouchTunes, your work matters. TouchTunes is seeking a Senior Director of Software Development to lead the development, delivery, and evolution of our music entertainment platform across mobile, web, backend, and quality development teams.
Reporting to the CTO, you will provide strategic and operational leadership to multiple software development teams responsible for delivering innovative experiences across our consumer and business touchpoints. You will partner closely with Product Management, Architecture, Platform software development, Operations, Sales, Marketing, Finance, and other stakeholders to ensure software development execution aligns with business objectives and customer needs.
This role requires a balance of technical leadership, organizational development, operational excellence, and strategic planning. You will be responsible for building high-performing teams, establishing scalable engineering practices, and driving the execution of our technology strategy while maintaining a strong focus on quality, reliability, and customer experience.Your day-to-day: Engineering Strategy & Vision

Define and communicate a software development vision aligned with company strategy and product goals.
Translate business objectives into software development roadmaps, technical initiatives, and delivery plans.
Drive long-term investments in platform scalability, reliability, performance, security, and maintainability.
Align multiple development teams around common technical standards, architectural principles, and engineering practices.
Participate as a key member of the Technology Leadership Team in strategic planning and annual budgeting activities.

Organizational leadership

Mentor and develop the software development managers, technical leads, and developers across multiple teams.
Build a culture of accountability, ownership, collaboration, and continuous improvement.
Develop organizational structures, team capabilities, and succession plans to support future growth.
Foster an inclusive and high-performing software development culture that attracts and retains top talent.
Coach leaders and teams to improve execution, technical excellence, and operational maturity.

Delivery excellence

Own software development execution across multiple initiatives and product areas.
Manage competing priorities, dependencies, budgets, staffing, and timelines to achieve business outcomes.
Ensure predictable delivery through effective planning, prioritization, and risk management.
Partner closely with Product Management to define delivery strategies and execute against roadmaps.
Remove organizational and technical obstacles that impact team productivity and delivery performance.

Operational Excellence & Reliability

Establish and monitor metrics that measure delivery effectiveness, quality, and operational performance.
Ensure services meet defined performance, availability, and reliability objectives.
Champion incident management, postmortems, root-cause analysis, and continuous operational improvements.
Promote software development best practices across development, testing, observability, security, and release management.

Cross-functional leadership

Build strong partnerships with Product, Architecture, Platform software development, Operations, Sales, Marketing, Finance, and Legal teams.
Communicate software development priorities, trade-offs, risks, and opportunities clearly to technical and non-technical stakeholders.
Drive alignment across teams and functions to deliver exceptional customer experiences.
Represent engineering in executive discussions and strategic decision-making forums.

What success looks like:

The development teams consistently deliver high-quality customer experiences on schedule.
Systems are scalable, reliable, performant, and aligned with future business growth.
The software development metrics demonstrate continuous improvement in velocity, quality, and operational excellence.
Evolve AI-native development methodologies
Teams are engaged, accountable, and empowered to own outcomes.
Technical strategy and execution are aligned with business priorities and customer needs.
Cross-functional partnerships enable efficient execution and organizational alignment.

Your profile:

17+ years of software engineering experience, including significant leadership experience managing managers and multi-disciplinary development teams.
Proven experience leading organizations responsible for mobile, web, backend, and quality software development functions.
Demonstrated success building and scaling high-performing software development organizations.
Strong understanding of modern software architecture, including mobile, back-end and web, cloud platforms, distributed systems, and software delivery practices.
Experience managing the software development budgets, headcount planning, and resource allocation.
Track record of delivering complex products and platforms at scale.
Strong communication and stakeholder management skills with executive-level presence.
Experience establishing and using the software development metrics to drive organizational performance.
Exposure to AI-native development methodologies (preferred)

What’s in it for you:
At TouchTunes, your work impacts our customers as part of interesting projects that transform the in-venue entertainment industry. We foster open communication and collaboration across all levels, with approachable leaders who value all voices and empower you to excel and innovate. Our team thrives in an environment where fun meets hard work, and everyone is encouraged to be their authentic selves.
Our Perks and Benefits:

Hybrid Work Environment: Hybrid schedule with 50% work-from-home and in-office time, with the ability to work anywhere in the world for up to 2 months per year.
Financial Wellness: Annual performance bonus, long-term company bonus, 401 (k) matching, life insurance.
Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.
Professional Development: Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship.
Accessibility: An inclusive workplace designed to accommodate people with disabilities.

The salary range for this role is $225,000-$275,000.
Touchtunes is the world’s largest in-venue interactive music and entertainment platform, and we’re all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? That’s what we do, but we’re also so much more.
Today, our offering goes beyond music: BullShooter soft-tip electronic dartboards are now part of the TouchTunes experience, expanding our footprint in social, in-venue entertainment. We’ve also recently launched a reimagined mobile app, bringing an even more seamless and engaging experience to our users. We’re innovators, strategic thinkers, people making the future possible today, and what a great time to join our team.
Work Requirements: Must be authorized to work in the United States

TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

🌈TouchTunes is a proud ally of QueerTech and DiversityJobs.