Senior Director Customer Success APAC
Qlik · Singapore ·
- Work mode
- Hybrid
- Seniority
- Senior
- Employment
- Contract
- Category
- Customer success
- Experience
- 15+ years
What makes us Qlik?
A Gartner® Magic Quadrant™ Leader for 16 years in a row, Qlik helps teams get more out of AI with trusted data products, a powerful analytics engine, and AI agents. This helps teams reduce risk and operating costs, while scaling AI responsibly.
Used by 75% of the Fortune 500, Qlik works with the systems organizations already use, maintaining flexibility without lock-in.
The Senior Director – Customer Success Organization for APAC Role
The Senior Director – Customer Success Organization (CSO) APAC role is a regional leader accountable for driving customer success outcomes across the Asia-Pacific region.
This role provides strategic leadership across all CSO functions including Customer Success Management (CSM), Customer Success Engineering (CSE), Professional Services, and Customer Support—within a matrixed, multi-functional team structure within the region.
What makes this role interesting?
1. Strategic Scope with Real Autonomy: You’ll lead Customer Success across 10+ countries with diverse markets, cultural dynamics, and customer maturity. You get to build and lead the APAC model your way — with strong alignment to global CS strategy but full trust to tailor for regional success.
2. Collaborative, High-Caliber Team: You’ll work with an ambitious, globally connected CS leadership team that values transparency, speed, and accountability. Cross-functional support from Sales, Renewals, and Services is strong — and you’ll help deepen this alignment.
3. Impact and Visibility: This is a senior leadership role with high visibility to Qlik’s executive team. Your impact on customer outcomes and revenue will be direct, measurable, and appreciated — with the freedom to innovate and elevate the region’s CS maturity.
- You’ll be part of a global CS leadership team that’s defining best-in-class practices, not just reacting to escalations.
- You’ll be able to align with and influence Product, Sales, Renewals, and Ops, rather than being siloed.
- Your impact will be visible — both internally and to customers — and you’ll have the freedom to experiment and move fast.
Challenges:
- Leading across diverse cultures, markets, and maturity levels from Australia to Japan to India.
- Evolving from reactive support to proactive value realization, especially in emerging markets.
- Balancing short-term renewal pressures with long-term customer health and advocacy.
- Driving global consistency while respecting local nuance.
Problems to Solve:
- How do we scale Customer Success in APAC without losing local context?
- How do we drive consistent customer outcomes across wildly different customer types and sizes?
- How do we ensure Customer Success is seen as a revenue enabler, not a support function?
- How do we build a team and process that can meet the moment — and scale for what’s next?
Here’s how you’ll be making an impact:
- Regional Accountability: Act as the accountable leader for all RVPs and Geo Leaders in APAC from the CSO perspective. Own regional customer success outcomes and CSO strategy execution.
- Matrixed Team Leadership: Lead and align a matrixed organization of CSO personnel across multiple teams and countries (CSM, CSE, Support, Services). Foster a unified regional strategy and team culture.
- Cross-Functional Collaboration: Collaborate closely with regional RVPs, Sales leadership, Product, and global functional leaders to align planning, execution, and customer engagement strategies.
- Commercial Expertise: Engage directly in customer negotiations and executive-level discussions, partnering with Sales and Renewals to support deal strategy, risk mitigation, and commercial outcomes.
- Strategic Growth & Adoption: Define and execute CSO plans tailored to APAC customer needs. Support strategic accounts with initiatives to increase adoption, satisfaction, and long-term value realization.
- Customer Advocacy & Escalation Management: Represent CSO in high-level customer escalations and drive resolution strategies that reinforce trust and partnership.
We’re looking for a teammate with:
- 15+ years of experience in customer success, services, or enterprise consulting, ideally in B2B SaaS or analytics/data platform environments.
- Proven leadership across multi-country teams in the Asia-Pacific region.
- Strong commercial orientation and experience with contract strategy and customer negotiations.
- Skilled in navigating matrixed global organizations and aligning cross-functional teams.
- Strong executive presence and stakeholder management skills.
- Posses deep cultural understanding of Japan.
- Fluent in English; additional languages such as Japanese, Mandarin, or Korean are a plus.
The location for this role is:
Singapore
Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!
More about Qlik and who we are:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
- Genuine career progression pathways and mentoring programs.
- Culture of innovation, technology, collaboration, and openness.
- Flexible, diverse, and international work environment.
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
If you need assistance applying for a role due to a disability, please submit your request via email to [email protected]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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