Senior Director, Client Success
Datavant · Remote - United States ·
- Work mode
- Remote
- Seniority
- Senior
- Category
- Customer success
- Experience
- 5+ years
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
About the Role
The Senior Director, Client Success leads client experience strategy and team performance across the full account portfolio. This role owns the strategic direction, financial performance, and long-term retention of Datavant’s client relationships across every tier, while building and scaling the talent, governance, and processes that enable the broader Client Success organization to deliver consistent, high-quality outcomes. The Senior Director partners with executive stakeholders, internally and externally, up to the C-suite, to translate market, regulatory, and competitive insight into proactive strategy, and serves as a strategic connector across Sales, Product, Operations, and Technology.
What You Will Do
Strategic Thinking & Solutioning
- Guide strategy across accounts within your scope aligning client roadmaps to Datavant corporate and Business Unit priorities.
- Anticipate market shifts, regulatory changes, and competitive pressures, translating insight into proactive, scalable strategies.
- Guide the team in prioritizing high-impact initiatives, balancing financial performance, operational feasibility, and long-term client value.
- Identify and act as a change agent for business process improvements — leveraging process engineering, AI, Business Intelligence, and Third-Party Organization (TPO) partnerships to drive transformation.
Leadership Excellence
- Lead, coach, and develop a team of CSMs, Senior CSMs, and Managers, setting a clear vision and driving alignment across large, complex teams.
- Build scalable talent strategies, succession plans, and performance standards that elevate the broader Client Success organization.
- Engage regularly with executive stakeholders, internally and externally, influencing outcomes and serving as a strategic connector across functions.
- Excel at talent acquisition, including onboarding and retention, to continually raise the talent bar.
Client Experience Management & Influential Communication
- Own executive relationships across the account portfolio, acting as a trusted advisor to stakeholders up to the C-suite.
- Oversee delivery strategy across implementations, renewals, growth, and escalations, ensuring a consistent, high-quality client experience.
- Coach leaders to deliver compelling executive presentations, manage change effectively, and drive alignment through clear, outcome-focused communication.
Business & Industry Acumen (Growth-Oriented)
- Apply deep healthcare, risk adjustment, and retrieval expertise to shape client strategy and identify expansion opportunities across complex enterprise accounts.
- Own full-cycle management of a portfolio of accounts, achieving revenue, retention, and growth goals through effective execution and partnership plans.
- Connect industry trends, product capabilities, and financial performance to long-term growth plans; leverage financial awareness to translate strategy into action.
- Partner cross-functionally with Sales, Product, and Operations leadership to influence roadmap decisions and drive sustainable revenue and retention outcomes.
Execution
- Be accountable for execution across the full account portfolio ensuring operational efficiency, delivery excellence, and predictable results.
- Establish governance models and scalable frameworks that drive consistency across the Business Unit.
- Take decisive action to remove systemic barriers, resolve high-impact issues, and ensure commitments translate into measurable client value.
Data Driven
- Champion a data-driven culture across large portfolios, setting KPIs that align client performance with corporate growth goals.
- Use analytics and financial insights to inform strategy, mitigate risk, and optimize outcomes.
- Use data to tell a story and deliver compelling, executive-ready presentations that influence key stakeholders.
- Coach the team to leverage data effectively, translating complex metrics into clear executive narratives that influence decisions and future direction.
What You Will Bring to the Table
- 10+ years of progressive experience in client success, account management, or strategic consulting within healthcare, health insurance, or healthcare data/technology, including 5+ years of people leadership managing managers or multi-level teams.
- Deep subject-matter expertise in Risk Adjustment and Retrieval processes, SLA frameworks, and the Payer/Provider/Vendor ecosystem; working knowledge of HIPAA and healthcare data privacy requirements.
- Demonstrated success managing executive-level (up to C-suite) relationships within large, complex enterprise accounts.
- Proven track record owning revenue, retention, and growth targets for a multi-million-dollar portfolio.
- Experience building and scaling talent strategies, succession plans, and performance standards across multi-level teams.
- Strong financial acumen; able to translate data and market insight into strategy, investment decisions, and risk mitigation.
- Advanced proficiency with data/BI tools (e.g., Excel, Power BI, SQL) and the ability to translate complex metrics into executive-ready narratives.
- Exceptional presentation, negotiation, and executive communication skills; comfortable driving alignment across Sales, Product, Operations, and Technology leadership.
- Demonstrated ability to lead through organizational change, ambiguity, and competing priorities.
- BA/BS degree or equivalent experience; advanced degree a plus.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
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