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Delivery Director, Application Solutions
Summary
The Senior Director, Application Solutions, Cloud & Security Delivery is a senior leadership role based in Singapore, responsible for driving the growth, profitability, operational excellence, and delivery performance of the Application Solutions, Cloud, and Security portfolio.
The role leads the execution of large-scale application modernization, cloud transformation, cybersecurity, and digital transformation engagements while maintaining strong accountability for customer satisfaction, commercial outcomes, and delivery excellence.
This position requires a proven delivery executive with strong business leadership capabilities, including ownership of portfolio financial performance, resource management, operational governance, and strategic client relationships. The incumbent will work closely with Sales, Practice, and Delivery Leadership teams to drive revenue growth, strengthen client partnerships, and expand the business.
As a member of the APAC leadership team, the Senior Director will play a key role in shaping business strategy, developing differentiated service offerings, building high-performing teams, and driving innovation across Applications, Cloud, and Security services
Key Responsibilities
- Responsible for client satisfaction by ensuring that Applications, Cloud, and Security services are delivered according to agreed service definitions, contractual commitments, and business outcomes.
- Executes the strategic vision for the Applications, Cloud, and Security delivery function, aligning delivery objectives with the organization's overall business goals.
- Fosters and maintains strong relationships with key strategic clients, ensuring their needs are met and expectations are exceeded.
- Implements best practices, standards, and processes to ensure the consistent delivery of high-quality Applications, Cloud, and Security services.
- Defines, monitors, and reports on key performance indicators (KPIs) to measure and improve delivery efficiency and effectiveness.
- Allocates resources effectively, including people, technology, and infrastructure, to meet client and business demands efficiently.
- Identifies and mitigates potential delivery risks and proactively addresses issues as they arise.
- Manages the portfolio budget, ensuring cost-effectiveness, profitability, and efficient resource utilization.
- Collaborates with technology and practice teams to integrate innovative tools, platforms, and solutions that enhance delivery capabilities.
- Serves as the voice of the client within the organization, advocating for client needs and ensuring customer-centric decision-making.
- Works closely with internal stakeholders and technology partners to evaluate solutions, establish selection criteria, and support procurement and vendor decisions.
- Engages proactively with vendors and strategic partners to address performance issues and drive successful outcomes.
- Reviews client proposals and ensures growth objectives align with organizational goals while delivering maximum value to clients.
- Contributes to pre-sales activities by providing delivery expertise, solution recommendations, effort estimates, and implementation guidance.
- Collaborates with Business Review Boards, Steering Committees, and executive stakeholders to ensure successful delivery against contractual commitments and business objectives.
- Drives delivery excellence by leading, coaching, and motivating teams to achieve exceptional customer and business outcomes.
- Negotiates and resolves contractual, commercial, and delivery-related issues as required.
- Partners with leadership to attract, develop, and retain top talent, ensuring the organization is appropriately staffed and resources are effectively utilized.
Knowledge, Skills and Attributes
- Extensive understanding of the IT services industry, including trends, technologies, and best practices.
- Deep knowledge of Application Solutions, Cloud Services, and Cybersecurity Services, including delivery models, transformation methodologies, governance frameworks, and industry best practices.
- Strong understanding of client needs, expectations, and industry-specific challenges to tailor solutions effectively.
- Exceptional leadership and management skills with the ability to lead high-performing teams and drive business results.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to build and maintain strong client relationships and ensure high levels of customer satisfaction.
- Strong proficiency in project, program, and delivery management methodologies.
- Strong analytical, problem-solving, and decision-making capabilities.
- Excellent financial management, budgeting, forecasting, and profitability management skills.
- Ability to manage and influence relationships with technology vendors, partners, and third-party service providers.
- Customer-centric mindset with a strong focus on delivering business value and client success.
- Ability to adapt quickly to evolving technologies, market demands, and customer requirements.
- Strategic thinking capability with experience developing long-term business, technology, and delivery strategies.
- Results-oriented approach with a proven focus on achieving measurable business outcomes.
- Strong collaboration and teamwork skills, with the ability to work effectively across cross-functional, regional, and global teams.
Experience
- Extensive leadership experience within Applications, Cloud, Security, Digital Transformation, or Technology Services environments.
- Proven experience leading large-scale Applications, Cloud, and Security delivery organizations.
- Demonstrated success delivering complex application modernization, cloud transformation, and cybersecurity programs for enterprise clients.
- Proven experience ensuring delivery excellence against contractual commitments, quality standards, and business objectives.
- Strong experience managing portfolio performance, financial outcomes, and business profitability.
- Demonstrated experience leading large-scale delivery programs and transformation initiatives.
- Proven ability to build and maintain executive-level client relationships and drive customer satisfaction.
- Extensive experience leading and developing high-performing delivery, engineering, architecture, and consulting teams.
- Demonstrated success managing regional delivery operations and geographically distributed teams.
- Strong experience supporting business development, pre-sales activities, solutioning, and strategic growth initiatives.
- Proven track record of managing significant revenue portfolios with accountability for growth, margin, and operational performance.
- Experience working with C-level stakeholders and leading strategic technology engagements.
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About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
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NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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