Description
Who are we?
We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Foodics has also achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The job in a nutshell
We're hiring a Senior DevOps Engineer to lead significant improvements across the reliability, operability, and delivery of our platform. You'll work across the full lifecycle—from understanding where our engineering teams are feeling friction today, through designing pragmatic infrastructure and deployment improvements, to shipping them safely and supporting them in production.
You'll be working on a containerised platform running in Kubernetes, with Google Cloud-hosted services, Cloud SQL-backed applications, Redis, RabbitMQ, and a CI/CD flow built around Docker, Jenkins, and our deployment tooling. The challenges are real, the autonomy is high, and the team is small enough that your decisions matter.
What will you do?
- Own and improve the reliability, scalability, and day-to-day operability of our production platform.
- Design and evolve deployment workflows that make shipping safer, faster, and more predictable for engineering teams.
- Improve our Kubernetes workloads and surrounding runtime concerns—configuration, secrets handling, resource usage, resilience, and environment consistency.
- Raise the bar for observability: make failures easier to detect, debug, and learn from through pragmatic monitoring, alerting, and instrumentation.
- Partner closely with application engineers to improve developer experience, reduce toil, and remove infrastructure bottlenecks that slow delivery down.
- Operate with autonomy: identify operational risks, propose sensible improvements, and follow through without needing to be managed.
What are we looking for?
- Kubernetes depth: Comfortable operating production Kubernetes environments and improving how services are deployed, configured, and run day-to-day.
- Cloud platform experience: Strong hands-on experience with a major cloud provider—ideally GCP—including networking, IAM, managed services, and the trade-offs between building and buying.
- CI/CD and release engineering: You've built or significantly improved delivery pipelines and understand how to balance speed with safety, traceability, and rollback confidence.
- Containers and Linux fundamentals: Comfortable debugging containerised workloads, understanding what is happening at the process, network, and filesystem level, and getting to root cause without guesswork.
- Observability and incident handling: You know what good operational visibility looks like and can improve logging, metrics, alerting, and incident response in practical ways.
- Automation instinct: Strong scripting and automation skills (Bash, Python, or similar) with the instinct to remove repetitive manual work rather than normalise it.
- Security and secrets awareness: You take a thoughtful approach to access, credentials, service boundaries, and production change risk.
- Engineering partnership: Can work well with software engineers and technical leaders to refine operational needs, push back constructively, and improve the platform without becoming a ticket firewall.
- AI-assisted development: You use modern AI tooling (Claude Code, Cursor, Copilot, or similar) to accelerate investigation, automation, and delivery—and you have a healthy skepticism of its output. You don't automate your judgment away.
- Communication and judgment: Strong problem-solving, attention to detail, and the ability to explain trade-offs clearly to both engineers and non-engineers.
Who will excel?
- Experience supporting PHP/Symfony application estates or similar service-oriented web platforms.
- Experience with Cloud SQL/MySQL, Redis, RabbitMQ, or similar managed data and messaging components.
- Background working across a mixed estate of legacy and modern services, where incremental improvement matters more than greenfield purity.
- Infrastructure-as-code experience (Terraform or similar).
- Cost optimisation, capacity planning, or performance tuning experience in a production cloud environment.
- Experience improving internal developer platforms, golden paths, or self-service tooling for engineering teams.
What we offer you?
- Curated career progression planning with formal yearly reviews and informal check-ins along the way.
- Encouragement to grow into a Feature Development Lead.
- A competitive salary.
- Ample time to learn new concepts—including paid development and business-related conferences.
- Fully remote working, no commuting expenses.
- Flexible work hours. We'll need you around for a 10am stand-up; otherwise you work as and when it suits you.
- 25 days holiday (plus bank holidays), with an additional day per year of service.
- Regular all-company socials and quarterly team socials.
- A team that genuinely likes learning and shipping together.