Senior Desktop Service Support
Hong Kong Housing Society · Eastern ·
- Seniority
- Senior
- Category
- Support
- Experience
- 3+ years
The Job:
- Provide technical support to internal users for hardware, software and network-related issues.
- Install, set up and keep up desktop operating systems, software programs and peripheral devices.
- Perform routine maintenance tasks, such as updates and patches.
- Collaborate with the technical team to ensure seamless service delivery.
- Maintain the tracking and inventory update of all IT equipment.
- Other ad-hoc assignments as assigned.
The Person:
- High Diploma or equivalent in Computer Science / Information Technology or related discipline.
- Minimum 3 years of hands-on experience in IT support roles, with a strong preference for deskside or end-user computing support.
- Experience in SCCM and a ticketing system is an advantage.
- Knowledge of ITIL-based processes is preferable.
- Strong ability to analyse reported issues and findings for effective technical troubleshooting.
- Good team player, self-motivated, and good communication skills.
- Able to work independently under pressure.
- Good command of both spoken and written English and Chinese.