Senior Delivery Manager

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for an Web Engineer to join our Digital & Technology Transformation Team.

Role Type: Permanent - Full Time

Hours: 40

Technology is central to this evolution. We are transforming our digital platforms and building globally scalable solutions across our mobile applications, internal platforms and third-party services.

You will bridge the gap between Product and Engineering, turning product ideas into clear functional, system and data requirements. Working closely with Product Managers, Engineers, Architecture and Data teams, you will ensure features are clearly defined and ready for development..

The Role

• Translate product requirements into user stories, acceptance criteria, business rules and process flows.
• Own backlog detail and lead refinement sessions with Product and Engineering.
• Map customer journeys, business processes, systems, APIs and data flows.
• Identify technical impacts, dependencies, gaps and risks before development begins.
• Define data requirements, ownership, transformations and quality expectations.
• Support Product with analysis to inform priorities and technical decisions.
• Maintain clear and reusable requirements, mappings and decision records.
• Ensure test scenarios reflect agreed requirements and business rules.
• Investigate defects and production issues across applications, APIs and connected systems.
• Connect local and regional requirements with our central Product and Engineering teams.

Who We're Looking For

• Experience as a Technical Business Analyst, Systems Analyst, Business Analyst or Product Owner within an agile product team.
• Experience translating product requirements into detailed stories and acceptance criteria.
• A strong understanding of systems, APIs, integrations and data flows.
• Confidence working with JSON, REST APIs and tools such as Postman.
• Working knowledge of SQL for data investigation and validation.
• Experience mapping business processes and identifying downstream impacts.
• Strong collaboration skills with the confidence to challenge and influence.
• Experience using tools such as Jira and Confluence.
• A detail-focused approach without losing sight of the wider product outcome.

Experience within membership, subscription, health and fitness, retail or multi-country digital platforms would be advantageous. Exposure to Azure services, mobile applications or data and AI products would also be beneficial.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

Our Perks

• 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them
• Access to The Peoples Pension, with our contributions at 3%
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it.
• Life Assurance 4x your salary – which we hope you will not need.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
• You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.