We're looking for a Senior Delivery Manager – Insurance Domain to join our team in Zurich, Switzerland, in a hybrid working mode.
In this role, you will drive end-to-end delivery for key insurance clients, working closely with account management and business development to ensure successful execution of complex engagements. This position combines delivery management responsibilities with AI-first leadership, leveraging advanced tools to optimize SDLC processes and enable measurable business value in a regulated industry. You will act as a trusted advisor in Insurance, guiding clients toward practical AI adoption while ensuring robust governance and compliance across engagements.
Responsibilities
Oversee full lifecycle delivery for client projects/programs, ensuring compliance with internal processes and governance standards
Manage client relationships at multiple levels, define expectations, and mitigate delivery risks proactively
Promote AI-driven delivery enablement within teams to improve SDLC efficiency and overall productivity
Identify, scope, and structure high-value AI use cases in Insurance (e.g., claims processing, underwriting, policy administration) and develop adoption roadmaps
Translate AI capabilities (Generative AI, agentic frameworks, LLM integration) into clear delivery outcomes, adjusting estimation models and team structures
Lead multiple concurrent workstreams across business and technical teams, ensuring timely escalation and risk handling
Collaborate with architects, consultants, product owners, and QA teams to craft realistic project estimations and delivery plans
Support business development by preparing proposals, SOWs, and representing delivery leadership during pre-sales and contracting phases
Contribute to domain expertise growth by sharing best practices internally and with clients, maintaining continuous professional development
Requirements
5–10 years of experience in consulting or IT service delivery management, including at least 3 years in the Insurance domain
Proven ability to deliver complex projects and manage senior client stakeholders
Hands-on experience applying AI tools (LLM APIs, coding assistants, agentic AI frameworks) to real delivery work
Strong capability to identify and quantify AI use cases while navigating risk, compliance, and data governance in Insurance contexts
In-depth knowledge of the Software Development Life Cycle, Agile delivery, and practical project delivery methodologies
Understanding of software architecture principles and IT Service Management processes
Experience leading distributed teams across multiple geographies
Strong leadership, organizational, and stakeholder management skills with exceptional communication and presentation abilities
Fluency in English and German or French