Fully remote senior technical support role with an international technology business, providing enterprise customers in the Middle East with hands-on troubleshooting of Linux, DevOps, cloud and infrastructure issues, plus contribution to development projects including AI-related work. Requires fluent Arabic and ~10 years' technical/support experience; UAE time zone preferred with occasional travel
Senior Customer Support Engineer – Linux / DevOps / Cloud
We are supporting an international technology business seeking an experienced Senior Customer Support Engineer to join its global technical team, with a particular focus on customers across the Middle East.
This is not a traditional customer service position. It is a highly technical role combining hands-on engineering and development with direct interaction with enterprise customers.
The position is fully remote, although candidates based in or close to the UAE time zone are preferred. Occasional travel to locations including Dubai and Abu Dhabi will be required.
Key responsibilities:
Provide senior-level technical support to enterprise customers
Troubleshoot complex Linux, cloud and infrastructure issues
Work across Linux, DevOps and cloud environments
Contribute to technical development projects, including AI-related work
Work directly with customers to understand requirements and resolve technical issues
Collaborate with engineering, development and commercial teams globally
Undertake occasional travel across the Middle East
Requirements:
Fluent Arabic – essential
Strong Linux expertise – essential
Approximately 10 years relevant technical/support experience
Experience with DevOps and cloud technologies
Kubernetes knowledge, with relevant certification highly desirable
Background in Linux/System Administration, infrastructure, DevOps or similar
Excellent troubleshooting and problem-solving skills
Strong customer-facing communication skills
Comfortable working across multiple technologies and technical disciplines
The role combines substantial customer interaction with hands-on technical and development work.
Salary: Competitive, DOE Location: Remote – UAE/Middle East time zone preferred Travel: Less than 20% Additional package: Company equity