Senior Customer Success Manager

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Where is the work:

Virtual

Senior Customer Success Manager

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.

As a Nuvolo Senior Customer Success Manager you will be responsible for maintaining strong client relationships and act as the main point of contact for our clients. As a Senior CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.

As a Senior Customer Success Manager, you will:

• Act as the trusted partner for your portfolio of assigned clients on the use-case and product functionality.

• Deliver and communicate ROI for our clients, throughout the customer lifecycle.

• Monitor account activity to identify usage trends, assess risks and needs for additional products and support.

• Provide insights to customers to ensure that they get the most out of the platform.

• Help foster adoption by raising client awareness and leveraging new product features and functionality.

• Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication.

This role could be a fit for you if you bring:

• 8+ years of experience in consultative selling or customer success. Experience in consulting or pre-sales, experience in both is ideal.

• Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.

• Learn it all mentality with a desire to better understand both business and technology solutions.

• Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.

• Exceptional organizational and planning skills.

• Solid communication skills (both verbal (in person and via video) and written). You are able to communicate business and technical value to all levels of management.

• Well-versed in presentation skills.

• A proven record of retaining and growing multiple enterprise client relationships.

• Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

• Ability to detect red flags early on to help mitigate churn risk to help establish rescue/success plans.

Bonus points for:

• Experience with Gainsight and SalesForce.

Core Competencies:

• Innovates
• Drives Execution of Strategic Plans and Monitors Results
• Shows Empathy

About Nuvolo:

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands including 7-11, Chevron, and Premera Blue Cross trust Nuvolo to optimize their workplace operations.

Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary range for this position is $110,000-$140,000 base salary plus bonus. Proposed salary for the selected candidate will depend on a variety of job-related factors, including but not limited to geographic location, market requirements, experience, training, and education.

A background check and drug test are required if selected.

This position is remote. Ability to travel 20-30% of time.

Annual Base Salary Range or Hourly Base Pay Range:

$106,431.66 - $135,400.00

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.