(Senior) Customer Success Manager
Adjust · Beijing; Shanghai ·
- Seniority
- Senior
- Category
- Customer success
- Experience
- 3+ years
Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics solutions provide visibility, insights and essential tools that drive better results.
Make an Impact/ The role:
As an (Senior) Customer Success Manager based in Beijing(Onsite) or Shanghai(Hybrid), you will join our China team and own ongoing client success efforts within your region. This role is perfect for someone who thrives in client relationship management, nurturing and expanding relationships with existing accounts.
You will be the face of Adjust to your clients—strategically guiding them to success, increasing adoption of our products, and identifying upsell opportunities that drive mutual growth.
Empower Your Potential/ Responsibilities:
- Develop and maintain strong client relationships to drive adoption, satisfaction, and renewals.
- Consultatively sell Adjust’s suite of solutions and services, adapting your pitch to a wide range of stakeholders and decision makers.
- Monitor client usage patterns and sentiment to proactively manage health and reduce churn risk.
- Identify and execute expansion and upselling opportunities within existing accounts.
- Provide input to the product team based on client feedback and market trends.
- Represent Adjust at industry events and with mobile ecosystem partners to elevate brand visibility.
- Maintain accurate pipeline and forecasting data in Salesforce (SFDC).
Bring Your Knowledge/ Experience & Qualifications:
- 3-8 years of experience in a client-facing role (Sales, Account Management, or Customer Success) within a SaaS, AdTech, or investment banking, consulting company.
- Proven track record of achieving or exceeding sales quotas or client retention goals.
- Strong consultative selling, negotiation, and communication skills.
- Tech-savvy and comfortable discussing product features, integrations, and technical concepts with stakeholders.
- Strong ability to understand local markets and customer needs via curiosity, asking open-ended questions and active listening.
- Fluent in English and Chinese.
- Able to work independently, while also thriving in a collaborative, fast-paced environment.
- Familiarity with Salesforce, SalesLoft, LinkedIn Sales Navigator, etc.
More details about our company culture and perks can be found on our career page.
Interested? Let’s Talk!
Adjust is proud to be an equal opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. We understand that all candidates are individuals with unique backgrounds and talents. At Adjust, we assess candidates on qualifications, merit and business needs. We do not discriminate based upon race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics. If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company where we're all proud to belong to.