Customer Success Engineer/ Sr Customer Success Engineer
Rubrik · Tokyo, Japan ·
- Seniority
- Senior
- Category
- Customer success
- Experience
- 6+ years
Rubrik · Tokyo, Japan ·
Customer Success Engineer/ Sr Customer Success Engineer
Location: Tokyo, Japan
Role Overview
As a Senior Customer Success Engineer focused on technical support, you will provide enterprise-level post-deployment support to Rubrik customers across Japan. You will troubleshoot complex data protection and cyber-resilience issues, drive rapid resolution of support cases, and ensure our customers can rely on Rubrik Security Cloud to protect and recover their critical data and workloads.
This role is part of Rubrik's Global Customer Support and Success Organization and is Japan-remote.
About Rubrik
Rubrik is on a mission to secure the world’s data. With Zero Trust Data Security™, Rubrik helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. Rubrik helps organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked. Rubrik.com
About the Team
Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to providing a world-class post‑purchase experience. The team delivers post‑deployment technical support to customers and partners across a wide range of technologies and cloud deployments and ensures timely activation and adoption of Rubrik’s SaaS products and technologies.
The Customer Support Team is composed of seasoned experts in data management and security who possess an in‑depth knowledge of Rubrik’s solutions, data protection, and recovery strategies. They are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at the forefront.
What You Will Do
What You Will Bring
Bonus Points
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
Linkedin | X (formerly Twitter) | Instagram |
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment, including recruiting, hiring, promotion, compensation, training, leave, and termination.
Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. If you need an accommodation to participate in the application process or to perform your job, please contact [email protected]. Accommodations may include changes to the application process, documents in an alternate format, a sign language interpreter, or specialized equipment.
EEO IS THE LAW
NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS